Question based on the example provided in the Prescribed Text - IBM Credit. Must Read the whole chapter 2, and then Read pages 61 - 69 and understand the issues addressed and BPR processes:
Review the before and after re-engineering process descriptions for IBM Credit in the chapter.
1. Explain how this case demonstrates the four elements of re-engineering that were described in the chapter (fundamental, radical, dramatic, process).
2. Draw a diagram of the operation of the re-engineered IBM loan application process. Compare this diagram with that of the original process in figure 2.5.
3. What are the major differences in the way the process is performed?
4. One of the solutions for IBM's process design that was tried was to establish a central desk and integrate that into the original process. As each person completed their individual task he or she would return the loan application to the central desk where it would await collection by the next person in the process. What do you think would be some of the possible advantages of such an approach?
5. Do you think that there could be any disadvantages to implementing the central desk approach described in part (3)? Explain why.
6. Why do you think IBM did not pursue this option, instead opting for the re-engineered approach described in the case contained in the chapter?
7. What could be some of the issues (ethical, technical, legal or otherwise) that IBM would have to address in implementing the loan application computer support program in the re-engineered organisation?
The whole assignment must show in-depth understanding of the concept of Business Process and Business Process Re-Engineering, explain with supporting arguments for and against proposals, and Recommendation.
Size of the essay not more than 2000 words.
You need to write an introduction on BPR before you start to answer the questions.
Ensure that proper referencing is used. Improper referencing will attract plagiarism rules and policies of Stott's Colleges. Please refer the Moodle for Plagiarism rules and guidelines.