QUESTION 25

Project management can be defined as a narrowly focused project with a small, taskoriented team to a much broader, organization-wide philosophy that is reflected in organizational culture, behavior, and structure.

True
False

QUESTION 26

The change manager's task is to help people understand that chaos is an unnecessary and abnormal part of change
True
False

QUESTION 27

The forming stage of project team development in which team members tend to be very polite as they get to know one another is also called _____.
cautious affiliation
competitiveness
harmonious cohesiveness
collaborative teamwork

QUESTION 28

The process for ensuring qualifications for medical staff members in healthcare organizations is known as peer review
True
False

QUESTION 29

The stage of project team development in which conflicts emerge is called _____.
cautious affiliation
competitiveness
harmonious cohesiveness
collaborative teamwork

QUESTION 30

The stage of project team development in which team members learn to communicate and collaborate is called _____.
cautious affiliation
competitiveness
harmonious cohesiveness
collaborative teamwork

QUESTION 31

The term used to describe when information that is shielded and cannot be introduced at a trial to support a patient's malpractice action against a hospital or physician is _____.
causation
negligence
discoverable
due care

QUESTION 32

The three phases of change are not clear-cut steps. Rather, they overlap one another.
True
False

QUESTION 33

This phase in the project life cycle begins with the determination that there is a gap between organization performance and expected outcomes:
initiation
planning
execution
closure

QUESTION 34

This phase in the project life cycle is where installation of equipment or construction begins, and any policy or procedure manuals should be prepared for distribution:
initiation
planning
execution
closure

QUESTION 35

This phase in the project life cycle is where the project shifts to become an integrated part of organizational operations:
initiation
planning
execution
closure

QUESTION 36

This planning technique provides a structure that requires the project team to identify the order and projected duration of activities needed to complete a project:
Gantt chart
PERT chart
flowchart
pie chart

QUESTION 37

This stage in the PI process cycle provides positive closure for the team members and is a time to celebrate successes and recognize team member contributions and accomplishments:
initiation
planning
execution
adjourning

QUESTION 38

What are the two issues that are the touchstone of ethical research?

QUESTION 39

What do healthcare organizations need to do in order to support employees during the transitional phase of change? What are some consequences for the organization if this type of support is not provided?

QUESTION 40

Which of the following is NOT a reason that communication is an important part of change in a PI process?
if people do not understand the change, they have difficulty accepting it
if they are not told how the change will affect them, they will assume the worst
communication does little to effectively manage change
if they are not sure what the change will entail, they will come to their own conclusions

QUESTION 41
Which of the following may be considered an adverse event with negative clinical outcomes, but not necessarily the result of clinical error?
foreign body left during surgery
intentional overdose of medication
postoperative wound infection
wrong site surgery

QUESTION 42
Why is change management an important aspect of performance improvement?

QUESTION 43
Which of the following situations represent a sentinel event according to Joint Commission standards?
Hemolytic transfusion reaction
Transfer of unstable patient to another facility
Patient complaint about inadequate pain management
Violation of patient privacy

QUESTION 44
A proactive patient safety measure.
Percent of patients who develop a nosocomial infection
Number of patient falls per 1000 patient days
Number of patient abuse situations
Percent of staff compliant with hand hygiene requirements

QUESTION 45
Data source used by a hospital medical staff coordinator to gather information about a physician's malpractice claims history.
Application for appointment/reappointment completed by physician
Physician profile created by the quality management department
Summary of patient incidents prepared by the risk manager
Governing board report of liability claims involving the hospital

QUESTION 46
Which of the following activities is a responsibility of the physician advisor for hospital utilization management functions?
Evaluate the necessity of patient care services
Discharge patients that no longer require hospital care
Provide advice on proper coding of diagnoses and procedures
Serve on the medical staff executive committee