QUESTION 1

Write short notes on the following-

(a) Non-verbal communication

(b) Information overload

(c) Identify the four categories of cultural differences that need to be recognized in communication

(d) Discuss the characteristics of an effective team

QUESTION 2

You need to apply for a job which has been advertised in the newspaper. Together with your application letter you are asked to enclose your "resume"

(a) Describe the planning and the writing process of a "resume"

(b) Outline the major sections of a traditional "resume"