QUESTION 1

Workers are one of the most, if not the most, significant resources or assets for tourism and hospitality organisations in their endeavour to supply excellent service, meet and exceed customer expectations, accomplish competitive advantage and exceptional organisational performance. Judge

QUESTION 2

Converse critically the validity of the contention that the motivation for staff to work well depends on more than a high salary and good working situations.

QUESTION 3

Elucidate the main characteristics of the formal and the informal organisation. What functions are served by the informal organisation? Support your answer with an organisation of your selection.

QUESTION 4

Examine the importance of organisational culture for effectual organisational performance. Support your answer with pertinent industry instances.

QUESTION 5

Converse the main situational variables which are likely to influence the most appropriate form of managerial leadership behaviour. Detail three dissimilar work situations in which a different style of leadership is likely to be most efficient?