QUESTION 1

Which of the following tactics is MOST likely to yield a sense of supportiveness in conflict resolution?
indifference
certainty
spontaneity
superiority

QUESTION 2
Which statement BEST reflects an attitude of provisionalism?
"Let's explore this issue together and try to find a solution."
"I read all about this on the Internet. I know I'm right."
"My professor told us about this in class yesterday. That proves you're wrong."
"Nothing you could ever show me will convince me that fluoride is safe."

QUESTION 3
Which of the following is LEAST likely to cause a conflict in the workplace?
Denver drives a Ford, but his co-worker Misty drives a Chevrolet.
Elijah's boss never seems to give him clear instructions on the tasks she wants him to perform.
Richard, who sits in the next cubicle over from Jean, hums tunelessly all day long.
At a lunchtime discussion, Abigail declares that she is an atheist and says that she considers religion to be "a crutch used by weaklings."

QUESTION 4
This type of conflict centers on objects, events, and persons that are usually external to the parties involved.
content conflict
ersatz conflict
relationship conflict
authentic conflict

QUESTION 5
The compromising strategy shows __________ for your own needs and __________ concern for other's needs.
great; little
some; some
little; great
great; some

QUESTION 6
Which of the following pairs are MOST likely to experience interpersonal conflict?
Donna, a barber, and her customer, Tom
Lawrence and William, who live next door to each other
Mary and Joan, who have been best friends for 20 years
you and your high school English teacher

QUESTION 7
Which of the following is a myth about interpersonal conflict?
Conflict need not damage your friendships.
It is generally not a good idea to simply avoid conflict if something is really bothering you.
Conflict can sometimes strengthen a relationship.
In any conflict, there must be a winner and a loser.

QUESTION 8
In this conflict style, your main goal is to maintain harmony and peace in the relationship.
accommodating
avoiding
collaborating
competing

QUESTION 9
With __________ you refuse to discuss the conflict or listen to the other person's argument.
neutrality
nonnegotiation
force
active fighting

QUESTION 10
In which of the following countries is conflict more likely to occur when people violate expected norms?
South Korea
Indonesia
Canada
Ecuador

QUESTION 11
Alexander and Avery have been having trouble conceiving a child. Alexander wants to adopt; Avery wants to pursue fertility treatments. This is an example of a relationship conflict.
True
False

QUESTION 12
Margo and Fred have been married for 30 years. When they inherit $50,000 from Margo's late uncle, they have to decide what to do with it. Margo wants to put the money into a mutual fund. Fred agrees. In this case, there is no conflict between Margo and Fred because __________.
the two of them are interdependent
their goals are compatible
they are a traditional couple
it was Margo's uncle who left them the money, so Fred has no say in what to do with it

QUESTION 13
At times, conflict can lead you to close yourself off from the other person.
True
False

QUESTION 14
Which of the following is an example of a face-attacking conflict strategy?
listening actively
making demands on a person's time
using I-messages
apologizing when necessary

QUESTION 15
Violet knows that Ling is sensitive about her weight, so whenever they have a fight, Violet throws in a comment about how fat Ling is getting. This is an example of __________.
gaslighting
grapevining
stereotyping
beltlining

QUESTION 16
The avoidance conflict strategy is the best because it totally eliminates the conflict.
True
False

QUESTION 17
In which of the following scenarios is neutrality being demonstrated?
Ruby expresses some skepticism about the herbal remedy Blake recommends for her cold, but Blake cuts her off by pointing out that he has researched the topic and she hasn't.
Julie tells her daughter, Jessica, that she is grounded until she cleans her room and finishes all of her homework.
Deanna and Riley were going to go out with friends tonight, but Deanna got sick. She would prefer that Riley stay home with her, but Riley said, "It's too bad that you're sick. Why should that ruin MY evening?"
When Chase learns that Aretha has crashed their car, he exclaims, "Well, if you would pay attention behind the wheel, this wouldn't have happened!"

QUESTION 18
You are likely to select the same conflict management strategies when you are sad as when you are angry.
True
False

QUESTION 19
Which of the following statements is a descriptive message?
"If I'm going to do the cooking, I need you to wash the dishes afterwards."
"That was the worst lasagna I've ever had. How could you serve that to my parents?"
"You always flirt with her anytime we go out."
"I wish you weren't so lazy."

QUESTION 20
Argumentativeness __________.
increases the user's credibility
usually leads to relationship dissatisfaction
damages organizational life
decreases the power of persuasion

QUESTION 21
In one study, only about 10 percent of both single people and married couples reported that they had experienced physical violence in their relationships.
True
False

QUESTION 22
Which of the following people is taking an active role in the interpersonal conflict?
Owen tells Patricia that everybody thinks she is wrong about the situation they are fighting about.
Aubrey listens to her friend's complaint, but she is not afraid to express her feelings as well.
Layla presses her point in her argument with Rafe by bringing up all the bad things Rafe has done over the years.
Gavin interrupts his discussion with Geraldo to take a call on his smartphone.

QUESTION 23
Research suggests that one way women differ from men in the way they deal with interpersonal conflict is that women __________.
are more likely to want to talk about and resolve the conflict
typically try to withdraw from conflict
use far fewer prosocial strategies than men
are more apt to fight when they are offended

QUESTION 24
Why is the collaboration conflict style generally considered to be the best?
Used properly, it can completely eliminate conflict in a relationship.
It addresses the needs of everyone involved in the conflict.
It is the least time-consuming of all the conflict styles.
It generates a clear winner, which every conflict must have.

QUESTION 25
Starla resolves her conflict with Mitch by using the competing strategy. What is Mitch's likely response to this?
satisfaction
resentment
acceptance
neutrality