Question 1

Which of the following needs to be performed as errors in monitoring and reporting are uncovered?
Root-cause analysis
Gap analysis
Policy change
Compliance analysis

Question 2

Which of the following must be established in order for employees to feel less compelled to cover up mistakes?
Suggestion box
No-blame culture
Integration of the five health care profession core competencies
Progress tracking

Question 3

Which of the following is the definition of a "No-blame culture"?
Accepting mistakes happen and not worrying about holding people accountable
Focusing on solutions when things go worn and not finger-pointing
Recognizing that errors occur but making planned efforts to prevent them
Never blaming anyone for a mistake or attempting to understand why it happened

Question 4

Which of the following must a policy, monitoring, or tracking system not threaten?
The staff's willingness to think for themselves, make mistakes, and learn from them
The staff's accountability
The staff's ability to break the rules
The staff's ability to cover up mistakes

Question 5

Which of the following is the meaning of patient-centered care?
Treating patients on a case-by-case basis
Treating patients the exact same way
Treating one patient a day
Treating the patient's disease instead of the symptoms

Question 6

Which of the following is a group of health care providers from different backgrounds who work together and bring unique expertise to the group?
American Nurses Association
American Hospital Association
Interprofessional teams
Professional groups

Question 7

Which of the following is the definition of evidence based practice?
Using practices and procedures that one thinks will work
Using practices and procedures that one knows will work
Using practices and procedures that one has just begun to research
Using practices and procedures that one has used before

Question 8

Which of the following needs to be determined first when something goes wrong with performance?
Let everyone know what happened and not to do it again
Figure out what went wrong
Look at the metrics, determine the problem, and fix it
Put a new metric system in place

Question 9

Which of the following is the common cause of a problem that has become a trend?
Miscommunication
Laziness
Unintelligence
Lack of care

Question 10

Which of the following is one of the five core competencies?
Provide outstanding service
Provide training
Provide patient-oriented care
Demonstrate effective bedside manner