Question 1:

W. E. Deming is credited with providing the foundation of Japanese Quality and resurgence as an economic power. Deming is the best known quality expert in the world. His 14 points provide a theory for management to improve quality, productivity and competitive position. Deming's philosophy is given in his 14 points. Explain the 14 points of Deming's philosophy.

Question 2:

(a) One way to deal with group problems is to talk about them as soon as they occur. Most problems require a structured approach.

Explain the ten common people problems and their solutions in team work.

(b) Team building is a difficult task. What are the common barriers to team progress.