Question 1
True or False: An IT plan should be developed before a strategic business plan so that management will know what they can plan based on available systems.
True
False

Question 2
Which of the following flow chart symbols is used to represent a step or action which is taken in the process?
A) rectangle
B) diamond
C) circle

Question 3
Which of the following explains how the steps are to be performed?
a) Process mapping
b) Workflow analysis
c) Procedure
d) Process redesign

Question 4
Which of the following are principles of safe design? (select all that apply)
a) Standardize work processes
b) Create independent checks
c) Learn when things go wrong
d) Create work-arounds for inefficient processes

Question 5
Which of the following best defines a process?
A) a series of events to get something done
B) steps a worker follows to complete a task
C) a series of tasks that are completed in order to accomplish a goal
D) a strategic objective

Question 6
Which of the following are true about an Enterprise Resource Planning (ERP) System? (select all that apply)
A) it has a centralized database
B) it can be used to run an entire company
C) it is a software application
D) it has best practices built in

Question 7
Which of the following are true about a Process Map? (select all that apply)
a) It is a visual representation that shows where the process begins and ends.
b) It has visual representations of areas that need to be made more efficient.
c) It shows the steps in the process.
d) It shows the sequence of the steps in the process.

Question 8
True or False: IT managers should implement new technology as soon as it hits the market, always striving to obtain the least expensive products available.
True
False

Question 9
Which of the following is true of Health Level 7 (HL7) Messaging Standard? (select all that apply)
a) It is a messaging standard.
b) It is a content exchange standard.
c) It allows data to move in a standard format.
d) It supports clinical practice.

Question 10
Which of the following is defined as an intentional effort to plan, document, implement, and distribute an organization's business processes with the support of information technology?
A) business process engineering
B) business process management
C) business process reengineering
D) business process improvement

Question 11
Good IT management, which is necessary for a great IT plan, should do which of the following?
A) tell management what their business objectives should be
B) advise management if technology being considered to solve a problem is not yet proven
C) advise management that available technology is too expensive
D) let management determine the desired technical solution

Question 12
Which of the following flow chart symbols is used to represent a decision point in the process?
A) rectangle
B) diamond
C) circle

Question 13
Which of the following is defined as "Providers show they're using certified EHR technology in ways that can be measured significantly in quality and in quantity"?
a) Meaningful Use
b) Patient-Centered Medical Home
c) Accountable Care Organization
d) All of the above

Question 14
How often should the IT plan should be changed?
A) every five years
B) monthly
C) typically, every three to five years-or sooner, if business conditions warrant it
D) never-an IT plan, once in place, does not change

Question 15
Which of the following flow chart symbols is used to represent a point at which the flowchart connects with another process?
A) rectangle
B) diamond
C) circle

Question 16
True or false: Most IT dollars are spent on the IT infrastructure.
True
False

Question 17
Which of the following are components of the business process? (select all that apply)
A) input
B) output
C) customers
D) suppliers
E) process

Question 18
True or false: In business process reengineering, it is best to select the IT system to be used prior to reengineering the processes to ensure the process fits the system.
True
False

Question 19
Which of the following are goals of Meaningful Use? (select all that apply)
a) Engage patients and their families
b) Improve care coordination
c) Improve population and public health
d) Ensure privacy and security protections

Question 20
Which of the following is defined as fully understanding the goals of a process and then dramatically redesigning it from the ground up to achieve dramatic improvements in productivity and quality?
A) business process re-design
B) business process management
C) business process reengineering
D) business process improvement.