QUESTION 1

Read the following document and answer the questions which follow-

ABC Co. Ltd is a retail organization selling computer equipment. The company supplies its products to professionals and to the general public. ABC Co. Ltd has recently conducted a survey and the feedback has highlighted consumer service problems and reflects little customer care.

ABC Co Ltd has always recruited computer enthusiasts and amateurs to work in its stores and the need for training these staffs together with those involved in customer service has never been felt

Required-

As a newly appointed Manager in ABC Co. Ltd,

(a) What do you consider to be the benefits of training to :-

(i) The organization

(ii) The individual

(b) Apart from surveys, how would you identify training needs of staff?

(c) What methods/types of training would you choose to satisfy the training needs of staff?

(d) How would you carry out an evaluation of training methods?

QUESTION 2

With reference to your organization, or any other organization of your choice, discuss the role of a manager in Human Resource Development

QUESTION 3

(a) Select THREE selection methods that can be used in your organization for recruitment and evaluate each of them

(b) Why would you prefer an application form rather than a candidate's Curriculum Vitae or Bio-data? Justify your answer

QUESTION 4

(a) Explain the importance of good communication in an organization of your choice

(b) What are the major barriers to good communication?

(c) As a manager, how would you overcome these barriers?

QUESTION 5

(a) Briefly define and describe the process of Performance Management

(b) List the advantages to the employees of the organization adopting a Performance Management approach