QUESTION 1

Read the excerpt attached carefully and answer the following questions-

(a)(i) Two roles of HRM namely (i) Boosting productivity & (ii) Enhancing service are spelt out in the extract. Quote at least one phrase that indicate each of these roles in the text

(ii) Explain how, in general, these two roles mentioned above contribute to achieve organisational objectives

(b) la CWA vise a mettre sur pied un Training Centre for the Water and Waste Sector

(i) Which training technique & method is being referred to over here?

(ii) In what ways is this particular method very appropriate to the CWA?

(iii) What are the advantages the CWA will derive out of this training initiative?

(c) As per the following quote, what is the main aim of the CWA towards its employees? will be spent annually on human resources development.

QUESTION 2

Job Analysis (JA) is a procedure by which pertinent information is obtained about a job, and there are various techniques available to an organisation to carry out a job analysis

Critically analyse the following methods of conducting a Job Analysis

(i) Observation

(ii) Personal Interview

QUESTION 3

Performance Management can be described as a continuous self-renewing cycle comprising of various activities.

(a) Clearly explain the key activities involved in the performance management process

(b) According to you, justify which step in this whole process would be most difficult to implement in your organisation/ business

QUESTION 4

(a) Explain the following non-financial motivators used by organisations to motivate their employees

(i) Quality of work life

(ii) Participation

(b) To what extent do you agree that the two factors as mentioned above will eventually motivate all employees

QUESTION 5

Discuss why Personnel Management had to shift to Human Resource Management. Support your answers with examples as far as possible