Question 1

Influences of Conflict

Conflict is a natural part of teamwork and when properly managed can lead to innovation, creativity and increased productivity. If not properly managed, conflict can be detrimental. Provide an example of a functional, healthy conflict and analyze how you, as an administrator, can create a culture where conflict is acceptable.

Question 2

Communication and Conflict

You are a public administrator for a large public agency. Your senior leadership team has a track record of successes in working together over the past several years. In the last year, you have sensed a certain degree of stagnation in the team. Members that previously spoke up seem complacent and dispassionate about issues. You have felt under pressure to perform recently and admit this increased stress may have contributed to a more autocratic leadership style on your part.

Analyze the current situation considering concepts of communication and conflict. Discuss actions that may promote open and honest interactions among team members, including the promotion of healthy conflict.