Question 1

For which of the following characteristics must employers make reasonable accommodations?

Question 2

Olive Garden restaurants actively work to recruit diverse applicants, accommodate diverse employees through flexible schedules and other means, and include diverse employees in decisions at every level of the organization. Which organizational strategy for dealing with diversity is shown in these actions by Olive Garden?

Question 3

Andy, a director of human resource management with a restaurant firm says, "Diversity in our organization results in higher job performance and lower turnover." Andy is using which argument to justify how diversity contributes to competitiveness?

Question 4

The systems flexibility argument suggests that more diverse organizations will be more competitive because they will

Question 5

Sometimes managers must realize that individual differences cause employees to act in very different ways, which suggests that workers cannot all be treated similarly. Which of the following is the BEST individual strategy for dealing with this issue?

Question 6

Pam has been a highly valued production manager for a national grocery store chain for the last ten years, but she has been unable to move into the top management jobs, positions that are all held by men. What is Pam likely facing?

Question 7

The creativity argument suggests that more diverse organizations will be more competitive because they will

Question 8

Which of the following is the BEST definition of empathy?

Question 9

The problem-solving argument suggests that more diverse organizations will be more competitive because they will

Question 10

Which of the following BEST represents a multicultural organization?

Question 11

The average age of the U.S. workforce is

Question 12

Diversity always involves

Question 13

Sung says, "My employer assigns a mentor to each new hire. Employees can discuss racial or sexual harassment issues with the mentor in confidentiality. If there is any wrongdoing, my employer's rules require a thorough investigation." Sung's employer is using which organizational strategy for dealing with diversity?

Question 14

Which of the following kinds of treatments play a role in diversity management?

Question 15

Which law requires employers to treat people of different religions and national origins fairly in the workplace?

Question 16

When Piccadilly Cafeterias filed for bankruptcy protection in the fall of 2003, its pension fund did not have enough assets to cover expected future payments. Which law ensures that retirees will receive their pensions as promised?

Question 17

All of the following are nonmandated benefits except:

Question 18

The job evaluation system that results in a number of job grades is called

Question 19

A special program that helps employees with drug or alcohol problems is called a(n)

Question 20

A special program that helps prevent employee sickness is called a(n)

Question 21

Jorge, a supervisor for a large luxury hotel, compared his salary to other supervisors in the same organization. He found that his base pay was about 25 percent less than other individuals in similar supervisory jobs. Jorge is experiencing

Question 22

A program that allows employees to select the benefits they want is called a(n)

Question 23

Information used to assess external equity is likely collected with

Question 24

What is the general method used to determine the relative value or worth of jobs to an organization?

Question 25

____ refers to all of the pay and benefits provided to employees for the completion of work.

Question 26

Which mandated employee benefit is designed to provide a basic subsistence payment to employees between jobs?

Question 27

Which of the following would be considered a DISADVANTAGE of the use of above-market compensation?

Question 28

The U.S. postal system utilizes different job grades to pay employees, which is part of a

Question 29

A laborer who is responsible for landscaping a local golf course likely receives

Question 30

Which mandated type of insurance covers individuals who suffer a job-related illness or accident?