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QUESTION 1

Explain what you understand by the term "Feedback" and how this can help in improving communication in our work place environment.

QUESTION 2

Who are organisations' customers? Discuss how developing our listening skills can help improve customer satisfaction and service delivery.

QUESTION 3

(a) Explain the role of communication in conflicting situations.

(b) Elaborate on three conditions that lead to conflicting situations?

QUESTION 4

In an organisation there are two types of culture. Name them and discuss how this can have an adverse effect on communication at work if not taken into account.

Business Management, Management Studies

  • Category:- Business Management
  • Reference No.:- M9585242

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