Question 1
Describe three operational (3) strategies the salon can implement to reduce their environmental footprint, including the use of technology. Explain how you can effectively monitor performance in each of these areas.

Question 2
Performance is measured in various operational areas of a business. Explain the importance of performance measures and operational targets and how their development relates to the business plan.

Question 3
Explain how the implementation and monitoring of systems, including technology systems, to control stock, costs, wastage and risks to health and safety contribute to the business operating viably and according to its plan.

Question 4
Explain how new staff orientation and regular performance appraisals can be carried out effectively, and how these contribute to retaining good staff, operating within budget and maximising productivity. From your knowledge or experience, present your thoughts on whether these processes should differ between permanent staff and contractors, consequences of both options, and give your reasons.

Question 5
Describe what sort of operational targets you can set with staff to achieve optimum business performance, in accordance with business plan goals and objectives. Explain how you would approach setting these targets with each staff member, how regularly you would review and appraise them, and what you can do so staff are motivated to operate as desired or prescribed. Include how you will monitor and review achievement or non-achievement of the targets.

Question 6
Research the internet and publications for emerging technology, lifestyle trends, social or industry changes that might lead to new business opportunities. Identify those trends or changes and list your sources. Suggest a new business opportunity that could be developed from one of these changes, and describe how that new opportunity would affect business goals and objectives, and what changes would be necessary to how the practice operates.

Question 7
Summarise the methods in monitoring operational performance in the business.

Question 8
Outline work health and safety (WHS) responsibilities in the workplace and procedures for managing hazards.

Question 9
Identify and summarise the principles of risk management.

Question 10
Explain the three principles adhered to by performance measurement systems, and identify key operational areas to measure in a nail salon.

Question 11
Outline key skills that are relevant to the function of managing operations.

Question 12
Research the Code of Conduct/Practice relevant to a nail salon from a Professional Association. Briefly explain the purpose of a Code and its benefits to the industry and all stakeholders.
Summarise the main points (or headings) and key areas within each.

Question 13
Discuss the role of innovation in the business and how it will affect operational plans.

Question 14
Explain the importance of having effective business systems in place. Conduct research and/or use your previous experience to provide an example of a system that could be used to manage the following. Be aware that some systems can cover all areas:
- Staff
- Stock
- Expenditure
- Services
- Customer Service