Question 1

Ch 1) Human capital is the sum of all of the following except:

skills

knowledge

general attributes

equipment

values

Question 2

(Ch 1) The strategic approach to OB applies to

the public sector

the not-for-profit sector

technical businesses

education organizations

All are correct

Question 3

(Ch 1) High-involvement management organizations compensate associates on

individual performance

team performance

business performance

group performance

all are correct

Question 4

(Ch 2) In a truly inclusive workplace, everyone feels________.

motivated

valued

unmotivated

under-valued

both motivated and valued

Question 5

Ch 2) _________ can be defined as a characteristic of a group where differences exist on one or more relevant dimensions.

Orientation

Diversity

Inter-personal differences

Intra-personal differences

Intra-group differences

Question 6

(Ch 2) Diversity Management Programs:

target some associates

target some of the more prominent associates

target all associates

target the seasoned associates

target the underrepresented associates

Question 7

(Ch 3) In a global economy _______ move freely across national borders.

products

services

people

financial capital

all are correct

Question 8

(Ch 3) The three types of risks firms face when expanding into international markets are political, economic, and _______.

Civil

Currency decline

Terrorism

Managerial

None are correct

Question 9

(Ch 3) International teams that largely rely on electronically mediated communication to coordinate and accomplish their work are referred to as:

long-distance work teams

distance challenged teams

virtual electronic teams

cross-distance teams

transatlantic teams

Question 10

(Ch 4) The ________ occurs when a person makes a general assessment of another person and then uses this impression to interpret everything the person does.

Fundament Attribution Error

Social Learning Theory

Operant Condition Theory

Halo Effect

Self-Serving Bias

Question 11

(Ch 4) OB Mod is also referred to as:

Management training

Management motivation

Performance management

Reinforcement management

Extinction management

Question 12

(Ch 4) The process of deciding what caused a behavior is known as:

attribution

overlearning

perception

internal perception

external perception

Question 13

(Ch 5) ________ is the degree to which an individual is outgoing and derives energy from being around other people.

Introversion

Extraversion

Agreeableness

Conscientiousness

Openness

Question 14

(Ch 5) The Big _________ traits have been used to predict job and team performance.

Two

Three

Four

Five

Six

Question 15

(Ch 5) Individuals with emotional intelligence typically display all of the following EXCEPT:

self-awareness

motivation

empathy

social skills

hostility

Question 16

(Ch 6) Most motivation theories can be separated into two categories:

content and process theories

perception and content theories

perception and process theories

cognitive and content theories

cognitive and process theories

Question 17

(Ch 6) The most basic level of need in Maslow's hierarchy is:

safety needs

physiological needs

social needs

esteem needs

self-actualization needs

Question 18

(Ch 6) When setting goals, managers should address:

goal difficulty

goal specificity

goal commitment

feedback

all of these

Question 19

(Ch 7) _______ is the feeling that one's capabilities or needs do not match the demands or requirements of the job.

Eustress

Role Conflict

Role ambiguity

Job Stress

Chronic Stress

Question 20

(Ch 7) People with a Type A personality are:

patient

competitive

aggressive

both competitive and aggressive

both patient and competitive