Question 1
All of the following are part of the planning function EXCEPT:
Deciding which actions to take to achieve objectives.
Checking to determine whether operations are adhering to established plans.
Analyzing a situation.
Establishing objectives.

Question 2
Supervisors should not bother others when planning for the short-term because it will only pull employees away from what they are paid to do.

True
False

Question 3
Written policies are more likely to be followed consistently than policies that are simply communicated orally.

True
False

Question 4
Which of the following statements about company policies is NOT true?

Policies are guides to decision making, not guides to action.
Supervisors seldom need to issue policies.
Written policies are more flexible and informal than unwritten ones.
When a firm has few policies, a supervisor has greater flexibility to deal with situations as they occur.

Question 5
When a crisis occurs, the most important thing for an organization to do is to:

Deny fault.
Respond quickly.
Downplay the issue.
Have multiple spokespeople.

Question 6
Informal groups cannot satisfy the needs of their members. Only formal groups can.

True
False

Question 7
The primary purpose of staff authority is to provide line personnel with advice and counseling.

True
False

Question 8
Organizational success is likely to happen when:

The culture encourages all employees to be the best they can be.
Attention to details is a top priority.
Either the goals of effective work performance or high job satisfaction exist.
Authority is concentrated solely at the top of the organization.

Question 9
Which need do informal work groups satisfy?

Social
All of these answers
Biological
Physiological

Question 10
Which of the following is NOT a factor that influences the span of management?

The complexity of the tasks employees perform
Gender
Employee abilities
Staff assistance that is available.