Question 1
A disciplined approach to solving quality problems before the design phase of a product is called:
benchmark.
quality function deployment.
a production standard.
systems approach.

Question 2
A strategy for continuously improving performance at every level, and in all areas of responsibility is called:
total quality product
total systems approach
total quality control
total quality management

Question 3
Decision points and competitive moves are elements of ____________.
a simulation
the Delphi technique
a decision tree
payback analysis

Question 4
What technique is used to keep employees aware of changes in the critical numbers used to measure a company's processes?
scoreboarding
self-help seminars
benchmarks
empowerment

Question 5
The terms __________ are often used interchangeably.
problem solving and decision making
organizing and staffing
opportunity and decision making
problem solving and organizing

Question 6
Statistical process control (SPC) is the use of statistical tools and methods associated directly with:
total quality management.
continuous-improvement process (CIP).
total quality control (TQC).
statistical quality control (SQC).

Question 7
Within the TQM environment, suppliers and customers are thought of as ________ partners.
controllable
buying
external
absolute

Question 8
Within any market, the product to meet or beat in terms of design, manufacture, performance, and service is called a(n) __________.
benchmark
classic
dark house
accolade

Question 9
Statistical process control (SPC) is the use of tools and methods to determine if a process is in control (____________) or out of control (____________).
predictable; unpredictable
operating; not operating
qualified; quantified
acceptable; unacceptable

Question 10
Basically, a(n) ____________ is a judgment reached after consideration.
decision
inference
situation
fact

Question 11
Using an old poker card playing expression, "you've got to play the cards you're dealt," relates most closely to which decision-making term?
decision tree
groupthink
brainstorming
satisfice

Question 12
Positive partnerships with vendors and suppliers are based on ____________ and __________.
needs, desires
openness, trust
time, commitment
quality, price

Question 13
After all bills are paid, the financial "remains" from sales result in:
financial obligations.
profitability.
long-term commitments.
quality.

Question 14
Brainstorming allows for and encourages group members to address ____________.
decisions
alternatives
evaluations
criticisms

Question 15
A manager that asks the following question, "What specific empirical research evidence do you have to support your conclusion?" would be a proponent of which decision-making model?
nonrational
intuitive
predisposed
rational/logical

Question 16
Which of the following is not an important contributing factor of successful brainstorming?
no interruptions
feeling of freedom of expression
no idea is too outlandish
groupthink

Question 17
Ignorance, prejudice, bias, limited experience, and greed are all near-sighted management approaches to which term relating to decision making?
funnel syndrome
tunnel vision
astigmatism
farsightedness

Question 18
A clear, concise, written declaration of an organization's central and common purpose is defined as a(n):
vision.
value.
mission.
core value

Question 19
Quality features originate with an organization's __________.
users
all of the above
external designers
customers

Question 20
The initial step in the decision-making process is to ____________.
decide on your resources
consolidate alternatives
look at the alternatives
define the problem