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QUESTION 1

(a) Describe personality according to the big 5 theory?

(b) What personality traits must a manager have?

QUESTION 2

(a) Define Emotional Intelligence (E.I)?

(b) What are the five components of E.I.?

(c) Describe the Nine strategies for promoting E.I.

QUESTION 3

(a) What are your strength and weaknesses in the context of your professional life?

(b) How can you best use your strength to be a good trainer?

(c) What steps can you take to work on you weaknesses?

QUESTION 4

(a) Describe what you understand by assertiveness.

(b) How important is it for a manager to be assertive?

(c) What are the strategies you can use to improve your assertiveness?

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