Question 1

1. Westin Manufacturing is a large firm with offices across the U.S. Many career opportunities exist at Westin in areas such as IT, sales, marketing, and product development. Westin managers are currently considering the idea of assigning a coach to every new employee at the firm. Which of the following, if true, best supports this idea?

Organizational development at Westin has improved employee engagement.

As a high-performance work system, Westin relies on multi-skilled teams.

Westin employees participate in training and development programs twice a year.

The turnover rate of hourly employees at Westin is higher than the industry average.

Question 2

1. Diminished employee engagement is most likely shown by all of the following EXCEPT ________.

poor attendance

voluntary turnover

mental withdrawal

inadequate supervision

Question 3

1. Which of the bases for dismissal is defined as the deliberate and willful violation of the employer's rules and may include stealing and insubordination?

unsatisfactory performance

whistle blowing

misconduct

disregard

Question 4

1. When an employee's dismissal does not comply with the law or with the contractual agreement stated or implied by the firm via its employment application forms, employee manuals, or other promises, ________ has occurred.

mutiny

insubordination

wrongful discharge

emotional hardship

Question 5

1. Which term refers to the occupational positions a person has had over many years?

engagement

experience

promotion

career

Question 6

1. Managers at M&M Enterprises want to retain a greater number of the firm's older workers. Which of the following would most likely help the firm accomplish this goal?

offering flexible work arrangements

providing more full-time positions

establishing a coaching program

setting achievable career goals

Question 7

1. According to research, effective mentors have the ability to ________.

maintain control of the relationship

establish basic standards of performance

steer employees into important projects

teach employees how to complete tasks

Question 8

1. Which of the bases for dismissal is defined as the persistent failure to complete assigned duties or to meet prescribed standards on the job?

misconduct

unsatisfactory performance

lack of qualifications for job

changed requirements of job

Question 9

1. What is the most likely reason that retirement planning is increasingly important to firms?

rising number of acquisitions

changes in federal employment laws

concerns about future labor shortages

rising need for cost containment strategies

Question 10

1. Which of the following would LEAST likely measure employee engagement?

profitability

recruitment

absenteeism

customer satisfaction

Question 11

1. Which term refers to advising, counseling, and guiding an employee?

coaching

mentoring

appraising

training

Question 12

1. Allison, a new employee at Dixon Enterprises, has been assigned a career coach. Allison should most likely expect the coach to help her with all of the following EXCEPT ________.

negotiating for a lifelong learning account

obtaining development opportunities

identifying development needs

creating a five-year career plan

Question 13

1. Quinn, a new employee at Madison Enterprises, thinks that a mentor would benefit his career at Madison. In order to have a successful mentor-protege relationship, Quinn should most likely ________.

keep expectations vague for flexibility

ask his manager to be his mentor

focus on specific work issues

discuss his personal problems

Question 14

1. Which term refers to a planned learning event in which participants evaluate occupational trends, perform self-assessment exercises, set goals, and develop action plans?

employee orientation

team building retreat

career planning workshop

competency-based peer review

Question 15

1. Which of the following terms refers to the willful disregard or disobedience of a supervisor's authority?

insubordination

disobedience

harassment

mutiny

Question 16

1. Misconduct, one of the bases for dismissal, is defined as ________.

the deliberate and willful violation of the employer's rules and may include stealing and insubordination

an employee's inability to do the assigned work despite his or her diligence

the persistent failure to perform assigned duties or to meet prescribed standards on the job

an employee's inability to do the work assigned because the nature of the job has changed

Question 17

1. Which of the following is the role of a manager in an employee's career development?

providing positive employee references

identifying the main interests of employees

providing monetary assistance for higher education

linking performance appraisals to development plans

Question 18

1. Which term refers to the lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment?

career management

career development

career planning

career

Question 19

1. Kareem, a college student, has just completed the Self-Directed Search test. By taking the test, Kareem is most likely trying to ________.

apply for a job

determine labor trends

assess cognitive strengths

identify suitable occupations

Question 20

1. What is the most common reason that employers transfer employees?

rewarding a high-performing employee

finding a better job fit for the employee

giving the employee more challenging work

allowing the employee to work part-time