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Question: 1. Which of the four manufacturing quality dimensions are most likely to improve revenue? Which ones are related more to cost reduction or to both revenue and cost?

2. The following costs have been recorded:

Incoming materials inspection        $20,000

Training of personnel                     40,000

Warranty                                     45,000

Process planning                           15,000

Scrap                                         13,000

Quality laboratory                         30,000

Rework                                        25,000

Complaints                                   14,000

What are the costs of prevention, appraisal, external failure, and internal failure?

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M92752067

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