Question 1. Which of the following statements about literacy is true?

About five percent of the North American workforce is functionally illiterate.

The main reason that employers need to upgrade new employees in literacy skills is that most new employees do not finish high school.

In the training of literacy skills it is always best to use an outside consultant so employees will not feel embarrassed.

Graduates from high school often require remedial skills training]

Question 2. Which of the following statements is true?

The turnover of women in salaried jobs is about four times that of men.

The turnover of women is double that of men.

In the SBI case, it was clear to George Schaffer that Ms. Conner was not one of the best of the new hires.

Openness to dissimilarity is a concept that suggests we are all highly likely to rate those who are similar to us lower than those who are not.

Question 3. An important decisional role for a manager is:

leader.

spokesperson.

entrepreneur.

liaison.

Question 4. The SBI case at the beginning of Chapter 10 where the women were treated so differently than the men, took place in

1950's.

1960's.

1990's.

it did not take place; it was made up to make a point.

Question 5. For the executive job rotation means

working in different departments of the organization

going to a subsidiary supplier for a while

being coached

it does not take place; job rotation is for managers and below

Question 6. The "quid pro quo" type of sexual harassment involves

using profanity in front of the opposite sex.

unwanted touching by another employee.

an offer of some job perks by a supervisor in exchange for sexual favors

both A & B.

all of the above.

Question 7. For a market leader the technology tends to be _____and the design _____.

non routine; organic

decentralized; non routine

routine; mechanistic

high tech; unstructured

Question 8. ________ are qualities of the manager as a person.

Technical knowledge and skills

KSAs

Personal traits

Value creation skills

Interpersonal knowledge and skills

Question 9. A _____ style is characterized by friendliness, empathy, and concern for meeting employees' needs.

employee oriented

supportive

participative

directive

achievement

Question 10. Advantages of teamwork include

increased productivity.

improved job satisfaction.

lower absenteeism.

both A & B.

all of the above.

Question 11. Identify and describe the 5 dimensions of culture according to Hofstede.

Question 12. List the three reasons, and a short explanation of each, why management development is an important focus