Question 1: Which of the following is TRUE about conflict?

a. It is not so much the conflict that creates the problem as the way in which you approach and deal with the conflict.

b. If two people engage in relationship conflict, it means their relationship is unhealthy.

c. Conflict hurts an interpersonal relationship.

d. Conflict is bad because it reveals our negative selves.

Question 2: _____________________ conflict centers on facts-objects, events, and persons in the world usually external to the people involved in the conflict.

a. Inferential

b. Factual

c. Content

d. Relationship

Question 3: Which is the ideal style of conflict?

a. collaborating

b. accommodating

c. avoiding

d. competing

Question 4: This style of conflict management represents great concern for your own needs and desires and little concern for the needs and desires of others.

a. competing

b. collaborating

c. accommodating

d. avoiding

Question 5: Which of the following is NOT true in regard to online conflict?

a. Online conflict is usually more positive than face-to-face conflict.

b. The same conflicts that arise in face-to-face conflict can happen in online conflict.

c. It can range from posting irrelevant messages to trolling.

d. Online conflict often centers on the violation of Internet courtesy.

Question 6: When Leonardo and Kate argue, Kate's all-too-frequent strategy is to bring up all of Leonardo's previous failures and indiscretions. Kate's behavior is best described as

a. blame.

b. silencers.

c. gunnysacking.

d. face-detracting.

Question 7: Anna is willing to speak up when she feels like she has a point to make and is defending a cause she believes in. Anna will score high on

a. aggressiveness.

b. extroversion.

c. assertiveness.

d. argumentativeness.

Question 8: Whenever, he engages in conflict, Tommy starts yelling, which prevent his partner from constructively responding. This is an example of the use of (a)

a. gunnysacking.

b. silencer.

c. beltlining.

d. catastrophizing.

Question 9: Physical flight, falling asleep, or just mentally withdrawing are all examples of

a. gunnysacking.

b. avoidance.

c. redefinition.

d. empathy.

Question 10: _____________________ hat asks that you look at the upside.

a. Positive benefits

b. Negative

c. Feeling

d. Fact

Question 11: The most common type of verbal aggressiveness is

a. cursing.

b. character attack.

c. threatening.

d. teasing.

Question 12: Which of the following is NOT a way to communicate equality when dealing with conflict?

a. stress your own opinions first

b. avoid interrupting

c. recognize cultural differences

d. make requests and avoid demands

Question 13: John really didn't want to take on another shift Saturday, but he didn't want to make waves with his supervisor, so he said yes. This is an example of the ____________ conflict style.

a. avoiding

b. collaborating

c. compromising

d. accommodating

Question 14: Ryley and Tyler were trying to decide which movie to go to-the comedy film or the new romance film. They decide to go to the comedy film tonight and see the romance film next week. This is an example of

a. compromising.

b. competing.

c. avoiding.

d. accommodating

Question 15: _______________________ techniques involve helping the other person to maintain a

a. Face-enhancing

b. Avoidance

c. Gunnysacking

d. Face-detracting