Question 1. Which of the following is NOT a skill the authors say managers must have to be successful?

technical knowledge

creativity

human relations skills

critical thinking skills

Question 2. Howard is the CEO of Run! Jump! Sing!, a chain of indoor play gyms for toddlers and preschoolers. After repeatedly hearing from gym staff that several children have been hurt in the bounce house play area, Howard decides to remove all bounce houses from Run! Jump! Sing! establishments. What kind of assessment is this most likely described as?

strategic assessment

tactical/functional assessment

operational assessment

external environmental assessment

Question 3. In the 2,500-year-old text The Art of War, Chinese general Sun Tzu argues that _____________ and ___________ are key components of strategic planning.

cunning; intelligence

intelligence; violence

violence; destruction

destruction; cunning

Question 4. Which of the following is NOT one of Peter Drucker's contributions to management theory?

The analysis of how organizations select managers, how managers act, and how organizations are structured in different units.

The understanding of the role large organizations play in modern society.

The focus on the role of human interactions, flows of information, and the decision-making process within organizations.

The analysis of how social organizations become corporations.

Question 5. Before establishing her own dentist office, Dr. Thorton evaluates other dentist services in the area. What element of a SWOT analysis would other dentist services most closely represent?

strength

opportunity

threat

weakness

Question 6. Which of the following lists correctly identifies the five management functions?

organizing, staffing, leading, controlling, and financing

planning, organizing, staffing, leading, and controlling

planning, organizing, staffing, leading, and financing

planning, staffing, leading, controlling, and budgeting

Question 7. Depending on its goals, an organization can be classified as

for-profit, mature, or social good

social good, for-profit, or not-for-profit

not-for-profit, governmental, or for-profit

exempt, for-profit, or governmental

Question 8. Which of the following expressions most closely captures the essence of a strategic business unit?

"the lifeblood of a company"

"a company within a company"

"the heart of a company"

"the future of a company"

Question 9. Which of the following statements best describes the difference between line managers and staff managers?

Line managers are responsible for achieving organization goals, while staff managers are not responsible or directly involved in achieving such goals.

Line managers are directly in charge of the production and delivery of products, while staff managers deal solely with managing human resources.

Line managers are directly in charge of the production and delivery of products and services, while staff managers are in charge of support activities.

Line managers have the authority to make decision and have subordinates, while staff managers are subordinate to line managers and have limited authority.

Question 10.10. Which of the following people do NOT represent an example of a front-line manager?

Sari, officer manager at Surrey Texts, a very large publisher

Nathaniel, director of the Best Little Gym's accounts payable department

Maya, chief operating officer at Yulu, a small company that makes candles

Susan, a crew chief for Skyway Airline