Question 1: What conclusions can you reach on the im­portance of team preparation and member selection to the "Define" stage, and eventual success of Six Sigma projects, such as the PIVOT project?

Question 2: How did the roles of the PIVOT team members, described in the case, potentially contributes knowledge or skill necessary to carry out each stage of the DMAIC process?

Question 3: What factors do you think weighed in the decision to include the $280,000 "anomaly" in the project justification? If you were the project champion, how would you assess this justification in deciding on whether the proj­ect was significant enough to move forward.