Question 1: What are the three primary determinants of behavior on which organizational behavior focuses?

• Profit structure, organizational complexity, job satisfaction
• Individuals, profit structure, and job satisfaction
• Individuals, groups, and job satisfaction
• Groups, structure, and profit structure
• Individuals, groups, and structure

Question 2: Which behavioral science discipline is most focused on understanding individual behavior?

• Sociology
• Social psychology
• Psychology
• Anthropology
• Organizational behavior

Question 3: When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

• It has a lengthy duration
• It is not the result of something that Detleb himself has done.
• It is brought about by a specific event.
• It is a positive feeling.
• It is a very strong feeling.

Question 4: Which of the following statements about personality is correct?

• Personality is an aggregate whole.
• Personality is the primary source of emotions in most people.
• Personality is a part of a person.
• Personality is for the most part comprised of traits that cannot be measured.
• Personality is always stable

Question 4: What does the Myers-Briggs Type Indicator classification of E or I stand for?

• Extroverted or introverted
• Sane or reflective
• Emotional or introverted
• Emotional or intuitive
• Extroverted or intuitive

Question 5: Which of the following is not generally true?

• Satisfaction is the major determinant of a worker's OCB
• Enterprises with a greater percentage of satisfied workers are more effective than those with a smaller percentage of satisfied workers.
• Productive workers are satisfied workers.
• Satisfaction comes down to fairness of outcomes, treatments, or procedures.
• Satisfied workers are productive workers.

Question 6: ________ results in a level of performance that is greater than the sum of the individual input.

• Energy
• Inversion
• Enthusiasm
• Initiative
• Synergy

Question 7: Which of the following helps explain the current popularity of teams?

• Teams promote socialization.
• Teams are easier to manage.
• Teams are less expensive.
• Teams are a way to better utilize employee talents.
• Teams are very efficient.

Question 8: What sort of group is defined by the organization's structure?

• Interest
• Informal
• Friendship
• Task
• Formal

Question 9: What will happen if group cohesiveness is high and performance norms are low?

• Productivity will be low.
• Internal conflict will be high.
• Productivity will be high
• Internal conflict will be low
• It will have little effect on internal conflict or productivity.

Question 10: Which of the following was the major finding of Zimbardo's simulated prison experiment?

• An individual's emotions and the behavioral responses to those emotions are congruent.
• Status differences between groups will always result in conflict between those groups.
• Individuals can rapidly assimilate new roles very different from their inherent personalities.
• Group cohesiveness is so important that individuals will restrain their natural impulses to remain part of the group.
• When given the opportunity, people will tend to act in an oppressive manner to those around them.

Question 12: Which theory differentiates leaders from non-leaders by focusing on personal qualities and characteristics?

• Contingency theory
• Fiedler's perspective
• LPC
• Characteristic theory
• Trait theory

Question 13: Which of the following statements regarding leadership is true?

• All leaders are hierarchically superior to followers.
• All leaders are managers.
• All managers are leaders.
• Formal rights enable managers to lead effectively.
• Non-sanctioned leadership is as important as or more important than formal influence

Question 14: Leadership is best defined as __________.

• Coordinating and staffing the organization and handling day-to-day problems
• The ability to influence a group in goal achievement
• Implementing the vision and strategy provided by management
• Keeping order and consistency in the midst of change
• Not a relevant variable in modern organizations

Question 15: Which model represents the theory that effective group performance depends on the proper match between a leader's style and the degree to which the situation gives control to the leader?

• Leader-Member Exchange Model
• Fiedler's Contingency Model
• Hersey and Blanchard's Situational Leadership Model
• Vroom and Yetton's Leader-Participation Model
• None of the above

Question 16: Three situational criteria identified in the Fiedler model are __________

• Task structure, leadership ability, and group conflict
• Job requirements, position power, and leadership ability
• Leader-member relations, task structure, and position power
• Charisma, influence, and leader-member relations
• Emotional intelligence, group orientation, and employee status

Question 17: The leadership behaviors identified by the path-goal theory are __________.

• Directive, participative, supportive, and laissez-faire
• Supportive, employee-oriented, laissez-faire, and participative
• Participative, achievement-oriented, directive, and supportive
• Achievement-oriented, supportive, humanistic, and directive
• Affective, cognitive, and behavioral

Question 18: According to Hersey and Blanchard, readiness encompasses the __________.

• Degree of confidence, trust, and respect members have in their leader
• Amount of influence a leader has over variables such as hiring, firing, and salaries
• Level of morale and satisfaction of the employees
• Ability and willingness of the followers to accomplish a task
• All of the above

Question 19: Which path-goal leadership style leads to greater satisfaction when tasks are ambiguous or stressful?

• Mixed
• Participative
• Reactive
• Supportive
• Directive

Question 20: Which of the following is not a primary force for change in organizations?

• Social trends
• Decreasing skill sets
• The nature of the workforce
• Economic shocks
• Technology

Question 21: An example of change in competition is __________.

• Increased interest in urban living
• Iraq-U.S. war
• A decrease in interest rates
• Collapse of Enron Corporation
• Growth of e-commerce

 Question 22: The application of direct threats or force on resisters is called __________.

• Coercion
• Manipulation
• Destruction
• Cooptation
• Exploitation

 Question 23: Which tactic to overcome resistance to change is a relatively easy way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?

• Coercion
• Manipulation
• Cooperation
• Conciliation
• Negotiation

Question 24: Who developed a three-step model for change that included unfreezing, movement, and refreezing?

• Lawrence Summers
• Douglas Surber
• Kurt Lewin
• David McClelland
• John Kotter

Question 25: The basis by which jobs are grouped together is termed __________.

• Centralization
• Specialization
• Departmentalization
• Bureaucracy
• Social clustering

Question 26: In the late 1940s, most manufacturing jobs in industrialized countries were being done with high _________.

• Structuralization
• Work specialization
• Generalized structure
• Decentralization
• Departmentalization

Question 27: For much of the first half of the 20th century, managers viewed work specialization as __________.

• Difficult to implement without automation technology
• An unending source of increased productivity
• An effective solution to over-centralization
• A frustrating cause of reduced product output
• A means to encourage employee satisfaction

Question 28: Which of the following is not a characteristic of organizational culture?

• Team orientation
• Formality orientation
• Outcome orientation
• Innovation
• Attention to detail

Question 29: __________ is a shared system of meaning held by the organization's members that distinguishes the organization from other organizations.

• Formalization
• Corporate image
• Socialization
• Institutionalization
• Organizational culture

Question 30: Leaders achieve goals, and power is __________.

• A goal in and of itself
• A strong influence on leaders' goals
• A means of achieving goals
• Defined by leaders' hopes and aspirations
• Usually used by poor leaders

Question 31: The most important aspect of power is probably that it __________.

• Is counterproductive
• Involves control
• Tends to corrupt people
• Is needed to get things done in an organization
• Is a function of dependency