Question 1. Using the assembly-line balancing procedure, which of the following is the required cycle time if the production time in minutes per day is 1,440 and the required output per day in units is 2,000?

0.72
1.388
250
500

Cannot be determined from the information above

Question 2. You have just determined the actual number of workstations that will be used on an assembly line to be eight using the assembly-line balancing procedure. The cycle time of the line is 10 minutes and the sum of all that tasks required on the line is 60 minutes. Which of the following is the correct value for the resulting line's efficiency?

0.500
0.650
0.750
0.850
None of the above

Question 3. Which of the following is not considered a major work flow structure?
Work center
Project
Assembly line
Fabrication
Continuous flow

Question 4. A difference between project and continuous flow categories of process flow structures is which one of the following?
The size and bulk of the product
Discrete parts moving from workstation to workstation
Degree of equipment specialization
Being a Virtual Factory
Profit per unit

Question 5. Which of the following is a basic type of process structure?
Process flow diagram
Product matrix
Process matrix
Work center
Manual assembly

Question 6. Which of the following is not a suggestion for managing queues presented in the textbook?
Try to divert your customer's attention when waiting.
Segment the customers.
Encourage customers to come during a slack period.
Train your servers to be friendly.
Periodically close the service channel to temporarily disperse the line.

Question 7. Which of the following is not a suggestion for managing queues presented in the textbook?
Train your servers to be friendly.
Segment the customers.
Determine an acceptable waiting time for your customers.
Inform your customers of what to expect.
Encourage customers to come during slack periods.

Question 8. Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure?
(Points : 3)
Single channel, single phase
Single channel, multiphase
Multichannel, single phase
Multichannel, multiphase
None of the above

Question 9. Machine breakdown and repair in a 12-machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?
Single channel, single phase
Single channel, multiphase
Multichannel, single phase
Multichannel, multiphase
None of the above

Question 10. Which of the following is a characteristic that can be used to guide the design of service systems?
Services cannot be inventoried.
Services are all similar.
Quality work means quality service.
Services businesses are inherently entrepreneurial.
Even service businesses have internal services.