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Question 1: TQM is now part of a much wider concept that addresses overall organizational performance and recognizes the importance of processes. Discuss how quality has evolved over the years. What are some of the popular quality systems being implemented these days?

Question 2: Compare and contrast the philosophies of Deming, Juran, and Crosby based on the article you have just read and the video attached.

> The video is in this link

https://www.youtube.com/watch?v=42UgAS-U1-o

Question 3: If you were in charge of implementing a TQM system in your organization, what learnings can you incorporate from these two readings?

Business Management, Management Studies

  • Category:- Business Management
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