Question 1 To determine an organization's missions and goals, managers must first _____.

perform a SWOT analysis

apply the Five Forces Model

define its business

develop a long-term plan

develop a short-term plan


Question 2 There has been a rapid increase in the percentage of population of a third-world nation switching to cellular technology in recent years. A major multinational telecommunication services company decides to take advantage of this change and plans to setup industry in the country with the intention of dominating the country's telecommunication market. This is an example of a _____.

divisional-level strategy

departmental-level strategy

functional-level strategy

corporate-level strategy

business-level strategy


Question 3 In large organizations the functional level of management is also known as the _____ of management.

business level

corporate level

divisional level

departmental level

top level

Question 4 _____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Ideals

Stereotypes

Values

Concepts

Perceptions


Question 5  Sexually oriented remarks about one's physical appearance is an example of:

hostile work environment sexual harassment.

low gender egalitarianism.

quid pro quo sexual harassment.

reverse discrimination.

the glass ceiling effect.


Question 6 Which of the following is an aim of distributive justice within an organization?

To ensure that all members of an organization receive identical or similar outcomes

To ensure that women consistently earn more than men

To use fair procedures to determine how to distribute outcomes to organizational members

To provide favorable outcomes to traditionally oppressed groups

To ensure that outcomes are not distributed based on a person's personal characteristics like race or age


Question 7 The term _____ alludes to the invisible barriers that prevent minorities and women from being promoted to top corporate positions.

overt discrimination

stereotype

glass ceiling

bias

pay gap


Question 8  Which of the following principles of management by Henri Fayol specifies that an employee should report to only one superior?

Line of authority

Unity of command

Centralization

Esprit de corps

Decentralization


Question 9 Which of the following is an example of a rule?

A general mandatory guideline asking all employees to leave their work machines in good order

A statement issued by the company specifying the sales projection for the next fiscal year

An informal code of conduct recommending that employees help each other if time permits

A recommendation by the HR department that employees wear formal clothes during the week

A suggestion by the technical department to save all work-related files on D drive


Question 10 Mary Parker Follett's primary criticism of Taylor's system of scientific management was that:

Taylor proposed that managers should involve workers in analyzing their jobs to identify better ways to perform tasks.

Taylor did not use scientific techniques like time-and-motion studies to analyze workers' jobs.

scientific management did not allow workers to exercise initiative and contribute to the organization.

scientific management advocated that workers, rather than managers, should be in control of the work process itself.

Taylor said that managers should behave as coaches and facilitators-not as monitors and supervisors.


Question 11 Which of the following practices was advocated by Mary Parker Follett?

Workers should not be allowed to participate in the work development process.

Authority should go with hierarchical positions rather than knowledge.

Managers should behave as monitors and supervisors.

Workers should be allowed to exercise initiative in their everyday work lives.

Members of each department should stick to their own department; cross-functioning should be discouraged.

Question 12 _____ encourage employees to behave in a socially responsible manner.

Stakeholder claims

Conflicting interpersonal relations

Tougher selection processes

Ethical organizational cultures

High compensation benefits


Question 13 Unethical behavior:

reduces a company's inefficiency.

decreases a company's ineffectiveness.

reduces a company's performance.

increases the national standard of living.

increases national well-being and prosperity.


Question 14 _____ are frequently in the position of having to juggle the interests of different stakeholders, including themselves.

Stockholders

Customers

Contractors

Managers

Suppliers


Question 15 _____ companies are often at the forefront of campaigns for causes such as a pollution-free environment; recycling and conservation of resources; the minimization or elimination of the use of animals in drug and cosmetics testing; and the reduction of crime, illiteracy, and poverty.

Accommodative

Defensive

Reactive

Proactive

Obstructionist


Question 16 Middle managers are responsible for:

the daily supervision of the nonmanagerial employees.

fine-tuning and developing the skills of top managers.

the establishment of the organization's goals and visions.

finding the best way to use resources to achieve organizational goals.

the creation of the top-management team.


Question 17 Supervisors are also referred to as _____.

first-line managers

middle managers

top managers

interim managers

executive managers


Question 18 The four building blocks of _____ are superior efficiency; quality; speed, flexibility, and innovation; and responsiveness to customers.

empowerment

competitive advantage

diversification

stratification

managerial control


Question 19 In an interview with a television channel, the Public Relations manager of KP Oil explained what his company intended to do to tackle the threat to marine life caused by an oil spill in the Pacific Ocean. The oil spill was caused by a tanker ship accident carrying crude oil for the company. According to Mintzberg, the PR manager of KP Oil is playing the role of a _____.

liaison

figurehead

leader

disseminator

spokesperson


Question 20_____ are outcomes of changes in the skills and equipment managers use to design, produce, or distribute goods and services.

Cultural forces

Political forces

Demographic forces

Technological forces

Sociocultural forces


Question 21_____ are norms that are considered to be of central importance to the functioning of society and to social life, the violation of which brings serious retribution.


Mores

Folkways

Values

Ceremonies

Superstitions


Question 22The more difficult it is to enter the task environment:

the easier it is to keep prices high.

the lower is the barrier to entry.

the harder it is to obtain customers.

the more competitors an organization faces.

the less expensive it is to enter the industry.


Question 23 Which of the following is an assumption made by the classical model?

There is no optimum decision.

There is more than one alternative.

There is only one alternative.

Managers have access to all the information they need.

Managers are not capable of making the right decisions.

Question 24_____ results from the tendency to generalize inappropriately from a small sample or from a single vivid event or episode.

Prior hypothesis

Dialectical inquiry

Escalating commitment

Representativeness bias

The illusion of control

Question 25_____ is the decision-making method in which group members write down ideas and solutions, read their suggestions to the whole group, and discuss and then rank the alternatives.

Delphi technique

Dialectical inquiry

Brainstorming

Nominal group technique

Devil's advocacy