Question 1: Timothy works with people of various nationalities and faiths. How can he effectively manage people from different cultures?

A. by adapting his management style to their differences

B. by keeping a straightforward and open communication style

C. by using his own motivations to guide others

D. by treating everyone uniformly, regardless of their background

Question 2: The use of temporary work groups and employee rotation has reduced the __________ of working in a specific group, as well as the security attached to it.

A. predictability

B. spontaneity

C. autonomy

D. morale

Question 3: Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis?

A. the level of the group

B. the level of the individual

C. the level of the organization

D. the level of the culture

Question 4: Which of these professors would you expect to address issues of communication?

A. the psychologist

B. the anthropologist

C. the sociologist

D. the social psychologist

Question 5: In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion?

A. common sense

B. direct observation

C. systematic inquiry

D. speculation

Question 6: Which of the following is not a reason why business schools have begun to include classes on organizational behavior?

A. to increase manager effectiveness in organizations

B. to help organizations attract top-quality employees

C. to expand organizations' consulting needs

D. to improve retention of quality workers

Question 7: Whereas __________ focuses on differences among people from different countries, __________ addresses differences among people within given countries.

A. workforce diversity; globalization

B. globalization; workforce diversity

C. culture; diversity

D. culturalization; workforce diversity

Question 8: Which of the following fields has most helped us understand differences in the fundamental values, attitudes, and behavior of people in different countries?

A. anthropology

B. psychology

C. political science

D. operations research

Question 9: Organizational behavior is constructed from all of the following disciplines except __________.

A. physics

B. psychology

C. anthropology

D. sociology

Question 10: Betty believes that it is best to take the casual or common sense approach to reading others. She needs to remember that __________.

A. the casual approach is nonsensical and should be avoided as much as possible

B. the systematic approach and the casual approach are one and the same

C. laboratory experiments on human behavior often result in unreliable findings

D. the casual or common sense approach to reading others can often lead to erroneous predictions

Question 11: Which of the following is not a topic or concern related to OB?

A. turnover

B. leader behavior

C. productivity

D. family behavior

Question 12: Organizational behavior concepts must reflect contingency conditions since __________.

A. human beings are complex

B. two people often act very different in the same situation

C. we are limited in our ability to make sweeping generalizations

D. all of the above

Question 13: Which of the following statements is not true about workforce diversity?

A. Disability is a category of workforce diversity.

B. Managing workforce diversity presents many challenges.

C. Workforce diversity focuses on differences within a country.

D. Workforce diversity is a concern only in the United States.

Question 14: Which of the following is not generally considered a core topic of organizational behavior?

A. motivation

B. attitude development

C. conflict

D. resource allocation

Question 15: Which of the following explains the usefulness of the systematic approach to the study of organizational behavior?

A. Human behavior does not vary a great deal between individuals and situations.

B. Human behavior is not random.

C. Human behavior is not consistent.

D. Human behavior is rarely predictable.

Question 16: As managers oversee the movement of jobs to countries with low-cost labor, __________. ?

A. they face little criticism

B. they must deal with strong criticism from labor groups

C. they manage less diverse workforces

D. they avoid markets in China and other developing nations

Question 17: One of the key challenges for managers in today's organizations is to __________.

A. emulate successful models

B. strive hard to conform to norms

C. stimulate tolerance for change

D. provide employees with ethical choices

Question 18: __________ is a field of study that investigates the impact that individuals, groups, and structures have on behavior within organizations.

A. Organizational development

B. Human Resources Management

C. Organizational behavior

D. People management

Question 19: Janet needed to assign a very important advertising account to one of her writers. First she reviewed each writer's workload, then she studied the sales data for the last three products the writer wrote campaigns for. She also read each each writer's annual review to familiarize herself with their goals. Janet gave the account to Paula, a very creative, efficient writer whose last three clients' products sold very well. Janet's management style is based on __________.

A. intuition, or "gut feeling"

B. systematic study

C. organizational behavioral studies

D. subjective assessments

Question 20: Which behavioral science discipline is most focused on understanding individual behavior?

A. sociology

B. social psychology

C. psychology

D. anthropology