QUESTION 1

This question provides you with an opportunity to analyze the advantages of an organization that offers quality customer service.

First, describe what it means to you to provide quality customer service for both internal customers and also external customers.

Second, use your critical-thinking skills to explain how quality customer service can impact an organization's entire culture.

Your response must be at least 200 words in length.

QUESTION 2

This question involves analyzing the advantages of an organization that offers quality services that are related to human resources.

Specifically, think about two major areas of a performance evaluation: (a) quality and (b) remaining positive throughout.

Use your critical-thinking skills to describe some techniques that you could apply toward quality and positive service while conducting a performance evaluation for an employee.

Your response must be at least 200 words in length.