Question 1 think about an experience where you have waited, Ask an Expert

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Question 1: Think about an experience where you have waited in a line or queue for an extended period of time. Discuss your perceptions of the wait in line and how you felt about the wait time.

Question 2: The more value the customer receives or expects from the service, the more patiently the customer will wait. Suggest methods an airline could use to increase a customer's perception of the value of the service they receive at an airport check-in desk. Provide examples with your response.

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