Question 1. The use of statistical techniques, such as regression and analysis of variance, will ensure an organization's ability to effectively analyze data.

True

False

Question 2. Unlike strategic change, process change is often:

externally focused.

broader in scope.

confined to a particular unit.

related to significant organizational challenges.

Question 3. Better prevention of poor quality:

reduces internal and external failure costs, and increases appraisal cost.

reduces internal and external failure costs, and does not affect appraisal cost.

reduces external failure cost, does not affect internal failure cost, and increases appraisal cost.

reduces internal and external failure costs and appraisal cost.

Question 4. Senior management is not involved in the self-assessment follow-up.

True

False

Question 5. Which of the following is NOT a finding resulting from managers beginning to define and isolate the full range of quality-related costs?

Quality-related costs were much larger than previously reported.

Quality-related costs were also related to ancillary services such as purchasing and customer service departments.

Most of the costs resulted from poor quality and were avoidable.

Clear responsibility for action to reduce avoidable quality issues was assigned.