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Question 1: The Malcolm Baldrige National Quality Award criteria consist of how many categories?

  • 4
  • 5
  • 7
  • 9

Question 2: The Malcolm Baldrige National Quality Award serves several purposes, except _____.

  • to help improve organizational performance practices
  • to facilitate communication and sharing of best practices
  • for guiding organizational planning and opportunities for learning
  • to encourage the use of quantitative analysis to improve quality

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