Question 1: Self-esteem refers generally to:

• The overall evaluation people make of themselves.
• Being assertive and in control.
• The self-concept.
• The total of early-life experiences.

Question 2: A recommendation for improving listening skills is:

• Judge delivery, not content.
• Restate what you hear.
• Let listening come more naturally.
• Listen for facts.

Question 3: The three major components of communication are:

• Sending, receiving, and understanding.
• Listening, hearing, and understanding.
• Sending, creating interference, and receiving.
• Speaking, writing, and questioning.

Question 4: Temperate phrasing during a stressful conversation deals with:

• Avoiding the real issues.
• Being tactful while delivering negative feedback.
• Warming up by talking about the weather.
• Expressing your temper openly.

Question 5: A major purpose of feedback in interpersonal communication is to:

• Know whether a message has been received and understood.
• Prevent noise from taking place.
• Make the sender appear more impressive.
• Size up the climate for communication.

Question 6: Gus has low self-esteem. As a child he was probably:

• Expected to be perfect all the time.
• Praised frequently.
• Given a lot of attention and hugs.
• A high performer in school and sports.

Question 7: A developmental psychologist is likely to believe that self-esteem comes about from:

• Positive self-talk about being wonderful.
• Genuine accomplishment followed by praise and recognition.
• Receiving lavish praise even if you have not accomplished much.
• Enjoying noncompetitive activities.

Question 8: Your inner critic lowers your self-esteem by:

• Telling you that your height/weight ratio is poor.
• Establishing unrealistic goals for you.
• Reminding you to obey rules and regulations.
• Sending you negative messages about your capabilities.

Question 9: Positive visual imagery involves:

• Sketching a map of your success strategy.
• Mentally rehearsing the successful handling of a future event.
• Thinking of everything that might go wrong in an upcoming challenging situation.
• Learning to become an optimist.

Question 10: Amy makes use of the Galeta effect when she says to herself:           

• "Whatever results I achieve will be good enough."
• "I intend to be one of the best performers in the company this year."
• "Life is beautiful if you stop to smell the roses."
• "If I set my goals low enough, I know I will succeed."