Question 1. Policies, rules, and standard operating procedures (SOPs) are all types of __________ plans.

single-use
functional
rolling
standing
scenario

Question 2. Which of the following is a guideline for managers to avoid the negative effects of cognitive biases?

Concentrate on planning for the future instead of conducting a retrospective analysis.
Reward middle managers irrespective of whether they fail or succeed to implement a decision.
Rank various alternatives even when all relevant information is not available.
List the criteria that are being used to assess and evaluate alternatives.
Persist with economically superior alternatives despite the threat of cannibalization.

Question 3. __________ is the final step in implementing strategy.

Drafting detailed action plans that specify how a strategy is to be implemented
Allocating responsibility for implementation to the appropriate individuals or groups
Establishing a timetable for implementation that includes precise, measurable goals linked to the attainment of the action plan
Holding specific individuals or groups responsible for the attainment of corporate, divisional, and functional goals
Allocating appropriate resources to the responsible individuals or groups

Question 4. __________ is the decision-making method in which group members write down ideas and solutions, read their suggestions to the whole group, and discuss and then rank the alternatives:

Delphi technique
Dialectical inquiry
Brainstorming
Nominal group technique
Devil's advocacy

Question 5. A firm has a formal, written guide regarding its zero-tolerance attitude towards sexual harassment and the consequences of its violation. By definition, this is a __________ of the firm?

standing plan
mission statement
policy
rule
norm

Question 6. Discuss the three important techniques that managers can use to promote creativity in group decision-making. As a manager, which of the three techniques do you feel you might use? Why? As a manager, which one of the three techniques do you feel you probably would not use? Why?