Question 1: Performance of ________ activities would not be possible without ________ activities.

A. core; support

B. primary; support

C. support; primary

D. strategic; support

Question 2: An internal analysis involves an examination of the organization's:

A. mission and vision.

B. resources and capabilities.

C. strategic objectives.

D. functional and business strategies.

Question 3: Internal analysis is important for identifying and evaluating an organization's:

A. strengths and weaknesses.

B. goals and objectives.

C. distinctive offerings.

D. mission and vision.

Question 4: ________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.

A. Organizational capabilities

B. Accumulated knowledge

C. Actual work activities

D. Organizational routines and processes

Question 5: After a current product-market profile has been assessed, the next step is to

A. identify sources of competitive advantage and the disadvantage in the main product-market segments.

B. emphasize the interactions between the organization and customers.

C. conduct an external assessment of competitors.

D. All of the answer choices are correct.

Question 6: A capabilities assessment _______ is an in-depth evaluation of an organization's capabilities.

A. analysis

B. profile

C. formulation

D. review

Question 7: All of the following constitute primary activities except:

A. procurement.

B. marketing and sales.

C. outbound logistics.

D. operations.

Question 8: The most important part of an internal analysis involves:

A. setting organizational goals.

B. identifying distinctive and dynamic capabilities.

C. creating a competitive advantage.

D. evaluating resources, capabilities, and core competencies.

Question 9: Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:

A. weaknesses.

B. strengths.

C. opportunities.

D. threats.

Question 10: The question, "Does the capability provide tangible customer benefits?" occurs under what step of the capabilities assessment profile which identifies distinctive organizational capabilities?

A. Sort the core capabilities and competencies according to strategic importance.

B. Identify and agree on the key capabilities and competencies.

C. Describe all the organizational capabilities and competencies.

D. Prepare current product-market profile.

Question 11: The ability of Honda to use its fuel-efficient and reliable engines in automobiles, motorcycles, and power generators is an example of:

A. contributing to superior customer value.

B. creating a product that is difficult for competitors to imitate.

C. developing an innovation that can be used in a number of ways.

D. simulating an effective system developed by a competitor.

Question 12: The key to using a(n) ________ audit is to determine how well or poorly organizational functions are being performed.

A. internal

B. capabilities

C. strategic

D. functional

Question 13: Customer value is determined by:

A. a unique and different product.

B. a low-priced product.

C. the ability to respond to specific or distinct customer needs.

D. All of the answer choices are correct.

Question 14: Core competencies cannot be a source of ________, but can contribute to the development of ________.

A. organizational goals; competitive advantage

B. dynamic capabilities; internal analysis.

C. competitive advantage; distinctive capabilities.

D. distinctive capabilities; organizational goals

Question 15: Statements of desired outcomes are known as:

A. directed action.

B. organizational goals.

C. distinctive competencies.

D. management vision.

Question 16: Resources that the organization possesses and capabilities that the organization has developed, both of which can be developed into a sustainable competitive advantage, are known as:

A. weaknesses.

B. strengths.

C. opportunities.

D. threats.

Question 17: Southwest's capability of quick gate turnaround time and exceptional employee-customer interactions is known as:

A. a distinctive organizational capability.

B. an exceptional opportunity.

C. a superior customer value.

D. a distinguished service.

Question 18: The internal audit concentrates on the availability or lack of critical ________ and the level of ________.

A. capital; skills

B. resources; capabilities

C. financial resources; management

D. skills; resources

Question 19: Special and unique capabilities that distinguish the organization from its competitors are called _______ organizational capabilities.

A. distinguished

B. distinctive

C. demonstrated

D. delineated

Question 20: The organization's major value-creating skills and capabilities that are shared across multiple product lines or multiple businesses are called:

A. distinctive organizational capabilities.

B. competitive intelligence.

C. core opportunities.

D. core competencies.

Question 21: The role of top-level decision makers in the strategic management process is to:

A. establish the overall operational goals.

B. develop the overall goal that the organization hopes to achieve.

C. establish functional strategies.

D. supervise line managers.

Question 22: Product design strategies typically involve an organization's ________ functional area.

A. finance

B. R&D

C. accounting

D. HR

Question 23: Which are the two biggest factors in marketing?

A. Competitors and pricing

B. Product and competitors

C. Customers and competitors

D. Pricing and customers

Question 24: In Porter's cost leadership strategy, the main goal of the cost leader is to have the lowest ________ in the industry.

A. profits

B. prices

C. costs

D. products

Question 25: Which of the following is not a recommended competitive strategy for developing a competitive advantage?

A. Reactor

B. Defender

C. Analyzer

D. Prospector

Question 26: The two main support processes in an organization are:

A. production systems and marketing systems.

B. procurement systems and HR systems.

C. financial accounting systems and HR systems.

D. information systems and financial accounting systems.

Question 27: Designing which of the following systems involves making sure we have the information we need, when the information is needed, and in the form needed?

A. Marketing

B. Human resources

C. Information

D. Financial-accounting

Question 28: The marketing mix is commonly known as the

A. 4Ps

B. 5Ps

C. 7Ss

D. 4Ss

Question 29: ________ refer(s) to the process of creating and providing goods and services.

A. Marketing

B. Production-operations

C. High-performance work practices

D. Information system

Question 30: ________ is when organizations battle or vie for some desired object or outcome.

A. Competition

B. Strategy

C. Goal

D. Objective

Question 31: The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.

A. prospector

B. defender

C. analyzer

D. reactor

Question 32: When a company builds a profitable business by "stealing" ideas from other successful peers, it is following a(n) ________ strategy.

A. prospector

B. defender

C. analyzer

D. reactor

Question 33: If Mr. Carol wanted to introduce high-performance work practices in his organization, which of the following practices would he adopt?

A. Centralized decision making

B. Fixed job assignments

C. Limited communication

D. Self-managed work teams

Question 34: Which of the following is NOT a way to segment specialized market niches?

A. Price consciousness

B. Geographical

C. Type of customer

D. Product line segment

Question 35: An organization's ________ strategies reflect its commitment to and treatment of its employees.

A. procurement

B. corporate

C. HR

D. competitive

Question 36: Which of the following is NOT one of Miles and Snow's adaptive strategies?

A. Defender

B. Prospector

C. Cost leader

D. Analyzer

Question 37: Francesca has had a higher than desirable level of server turnover in her restaurant. She decided that she needs to pay better attention to which strategies?

A. Marketing

B. Human resources

C. Information

D. Financial-accounting

Question 38: The ________ point(s) to the strategic issues organizational decision makers need to address in their pursuit of sustainable competitive advantage and high levels of performance.

A. portfolio analysis

B. distinctive capabilities

C. strengths

D. SWOT analysis

Question 39: Determining the optimum mix of equity or debt is a decision made by which organizational support process?

A. Financial-accounting systems

B. Corporate governance systems

C. Procurement systems

D. Product development systems

Question 40: Which of the following is included under the product functional strategies?

A. Supervision

B. Management

C. Marketing

D. Leadership