Question 1: Part of planning an effective performance management system includes the following criteria:

• fit with strategy, validity, reliability, acceptability, and specific feedback.
• fit with strategy, validity, goal setting, action planning and follow-up.
• data gathering, feedback, performance, ranking, and specific feedback.
• data gathering, feedback, goal setting, action planning and follow-up.

Question 2: Which one of the following represents an ethical principle of a successful company?

• Employees never assume responsibility for the actions of the company
• No sense of vision that employees value and use in their work
• No mutual benefits in customer, client, and vendor relationships
• Profit-maximization is not the sole mission of the company

Question 3: Which one of the following laws forbids the states from taking life, liberty, or property without due process of law and prevents the states from denying equal protection of the laws?

• Executive Order 11246
• Civil Rights Act of 1991
• Rehabilitation Act of 1973
• Fourteenth Amendment

Question 4: Which of the following is a strategy of OSHA to increase ergonomic job design?

• Enforcing laws to allow employees who are disabled to work from home
• Providing guidelines to reduce memorization of information to reduce errors
• Directing companies to provide employee assistance programs to its employees
• Enforcing violations to employers to protect employees from work-related hazards

Question 5: The computer software system designed to help managers solve problems is the:

• expert system.
• decision support system.
• transaction processing.
• online e-HRM

Question 6: What is a learning management system?

• Trainers and HR professionals responsible for training programs in an organization
• Evaluating the organization, employees, and tasks to determine training necessary
• Computer automated administration, development, and delivery of training programs
• Determining the appropriateness of training by evaluating organizational characteristics

Question 7 What is a benefit of using HRM technology?

• It helps create conditions that contribute to teamwork and job satisfaction
• It helps monitor economic conditions, customer satisfaction, and performance
• It reduces the number of routine tasks so HR can focus more on organizational goals
• It creates a need for extensive training and development for management

Question 8: Distinguish between international, multinational, and global organizations. Also, briefly outline the HR issues associated with each type of organization.

Question 9: Why do unions generally place a high priority on negotiating checkoff provisions and provisions relating to union membership or contribution in their contracts with management? Also, list and discuss the various checkoff provisions and provisions relating to union membership or contribution.

Question 10: Describe and discuss the different ways that job experiences can be used for employee development. (Assume development is most likely to occur when there is a mismatch between the employee's skills and past experience and the skills required for the job.)