Question 1 Operations management is applicable
Answer
mostly to the service sector.
to services exclusively.
mostly to the manufacturing sector.
to manufacturing and service sectors.
to the manufacturing sector exclusively.
Question 2 The responsibilities of the operations manager include
Answer
planning, organizing, staffing, procuring, and reviewing.
forecasting, designing, planning, organizing, and controlling.
forecasting, designing, operating, procuring, and reviewing.
planning, organizing, staffing, leading, and controlling.
designing and operating.
Question 3 Which of the following would not be an operations function in a fast-food restaurant?
Answer
making hamburgers and fries
advertising and promotion
maintaining equipment
designing the layout of the facility
purchasing ingredients
Question 4 Which of the following is not a typical service attribute?
Answer
intangible product
easy to store
customer interaction is high
simultaneous production and consumption
difficult to resell
Question 5 The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?
Answer
25 boxes/hr
50 boxes/hr
5000 boxes/hr
none of the above
not enough data to determine productivity
Question 6 Current trends in operations management include all of the following except
Answer
just-in-time performance.
rapid product development.
mass customization.
empowered employees.
All of the above are current trends.
Question 7 Which of the following is true about business strategies?
Answer
An organization should stick with its strategy for the life of the business.
All firms within an industry will adopt the same strategy.
Well-defined missions make strategy development much easier.
Strategies are formulated independently of SWOT analysis.
Organizational strategies depend on operations strategies.
Question 8 A firm can effectively use its operations function to yield competitive advantage via all of the following except
Answer
customization of the product.
setting equipment utilization goals below the industry average.
speed of delivery.
constant innovation of new products.
maintain a variety of product options.
Question 9 Which of the following is not an operations decision?
Answer
maintenance
price
layout design
quality
inventory
Question 10 Which of the international operations strategies uses the existing domestic model globally?
Answer
international strategy
global strategy
transnational strategy
multidomestic strategy
none of the above
Question 11 Which of the following statements is true about operations strategy?
Answer
It should support the corporate strategy.
It should help achieve the operation's mission.
It should be integrated with the other functional areas' strategies.
It should promote competitive advantage.
All of the above are true.
Question 12Forecasts
Answer
become more accurate with longer time horizons.
are rarely perfect.
are more accurate for individual items than for groups of items.
all of the above
none of the above
Question 13The forecasting model that pools the opinions of a group of experts or managers is known as the
Answer
sales force composition model.
multiple regression.
jury of executive opinion model.
consumer market survey model.
management coefficients model.
Question 14 A product's life cycle is divided into four stages, which are
Answer
introduction, growth, saturation, and maturity.
introduction, growth, stability, and decline.
introduction, maturity, saturation, and decline.
introduction, growth, maturity, and decline.
none of the above
Question 15 Quality function deployment (QFD)
Answer
determines what will satisfy the customer.
translates customer desires into the target design.
is used early in the design process.
is used to determine where to deploy quality efforts.
all of the above
Question 16 The work order
Answer
shows, in schematic form, how the product is assembled.
lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material.
provides detailed instructions on how to perform a given task.
gives the instruction to make a given quantity of a particular item, usually to a given schedule.
is used to signal a change in work priorities.
Question 17 According to the manufacturing-based definition of quality,
Answer
quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
quality depends on how well the product fits patterns of consumer preferences.
even though quality cannot be defined, you know what it is.
quality is the degree to which a specific product conforms to standards.
quality lies in the eyes of the beholder.
Question 18 ISO 9000 seeks standardization in terms of
Answer
products.
production procedures.
suppliers' specifications.
procedures to manage quality.
all of the above
Question 19 A successful TQM program incorporates all of the following except
Answer
continuous improvement.
employment involvement.
benchmarking.
centralized decision-making authority.
none of the above, a successful TQM program incorporates all of the above
Question 20 Based on his 14 Points, Deming is a strong proponent of
Answer
inspection at the end of the production process.
an increase in numerical quotas to boost productivity.
looking for the cheapest supplier.
training and knowledge.
all of the above
Question 21 A fishbone diagram is also known as a
Answer
cause-and-effect diagram.
poka-yoke diagram.
Kaizen diagram.
Kanban diagram.
Taguchi diagram.
Question 22 Three types of processes are
Answer
goods, services, and hybrids.
manual, automated, and service.
process focus, repetitive focus, and product focus.
modular, continuous, and technological.
input, transformation, and output.
Question 23 The use of information technology to monitor and control a physical process is known as
Answer
process control.
computer-aided design.
information numeric control.
numeric control.
none of the above
Question 24 An approach to location analysis that includes both qualitative and quantitative considerations is
Answer
locational cost-volume.
factor rating.
transportation model.
assignment method.
make or buy analysis.
Question 25 Breakeven is the number of units at which
Answer
total revenue equals price times quantity.
total revenue equals total variable cost.
total revenue equals total fixed cost.
total profit equals total cost.
total revenue equals total cost.