Question 1: Members of __________ can solve problems with a positive combination of functional expertise and integrative or total systems thinking.

• cross-functional teams
• self-directed teams
• cross-departmental teams
• virtual teams
• statutory teams

Question 2: When teams accomplish more than the total of their individual members' capabilities, __________ occurs.

• exchange
• association
• synergy
• harmony
• union

Question 3: Groups that form spontaneously through personal relationships or special interests, and not by any specific organizational endorsement, are called __________.

• informal groups
• virtual groups
• temporary groups
• interim groups
• ad hoc groups

Question 4: Members of teams that __________ must have good long-term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time.

• plan things
• reengineer things
• recommend things
• make or do things
• review things

Question 5: The __________ is another name for the functional silos problem.

• individual unit problem.
• serviceable group problem
• functional chimney problem
• hyper-focused team problem
• exclusive over-assemblage problem

Question 6: __________ refers to a person's relative rank, prestige, and standing in a group.

• Condition
• Standing
• Fullness
• Status
• Prominence

Question 7: Tasks that are routine and easily subdivided lend themselves to:

• hierarchical communication networks.
• parallel communication networks.
• decentralized communication networks.
• restricted communication networks.
• centralized communication networks

Question 8: _________-role conflict occurs when a person's values and needs come into conflict with role expectations.

• Intrasender
• Intersender
• Person
• Inter
• Outer

Question 9: __________is a "logically perfect" group decision making method because all team members agree totally on a course of action.

• Consensus
• Unanimity
• Majority rule
• Minority rule
• Lack of response

Question 10: __________ occurs when too much is expected and the individual feels overwhelmed with work.

• Role conflict
• Role indifference
• Role encumberment
• Role overload
• Role frustration

Question 11: When workspace architecture is studied as an influence on communication behavior, this is part of:

• cohesiveness.
• proxemics.
• virtual communication networks.
• team building.
• relationships.

Question 12: Decision by __________ is often done by providing a suggestion and then forcing quick agreement by challenging the group with such statements as "Does anyone object?...No? Well, let's go ahead then.

• majority rule
• lack of response
• authority rule
• consensus
• minority rule

Question 13: What Decision-Making concept is reflected in the popular adage, "If at first you don't succeed, try, try again?"

• Intuition
• Escalating commitment
• Bounded rationality
• Non-programmed Decision-Making
• Satisficing

Question 14: The __________ model views decision makers as acting in a world of complete certainty.

• behavioral decision
• true decision
• cognitive decision
• classical decision
• aesthetic decision

Question 15: The first step in the rational decision model is _______________.

• choosing a preferred course of action
• recognizing and defining the problem or opportunity
• identifying the alternative courses of action
• evaluating the results
• implementing the preferred course of action

Question 16: A decision maker holds a meeting to get everyone's agreement on a system for deciding how to make a lunch schedule. This is an example of a(n) _________ decision method.

• groupthink
• authority
• consultative
• team
• minority

Question 17: __________, or the use of one's intellect, is important in all aspects of Decision-Making.

• Intuition
• Attitudinal formation
• Judgment
• Perceiving
• Sensing

Question 18: The process of choosing a course of action for dealing with a problem or opportunity is __________.

• selection making
• decision shaping
• decision-making
• judgment resolution
• judgment generation

Question 19: __________ is a superficial and often temporary form of conflict resolution that leaves the situation open to future conflict over similar issues.

• Leniency
• Suppression
• Neglect
• Avoidance
• Tolerance

Question 20: __________ involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like.

• Substantive conflict
• Emotional conflict
• Indigenous conflict
• Rational conflict
• Impulsive conflict

Question 21: __________ conflicts occur when the communication of task expectations is unclear or upsetting in some way, such as a team member receiving different expectations from the leader and other members.

• Vertical
• Horizontal
• Line-staff
• Task
• Role ambiguity

Question 22: __________ goals deal with outcomes that relate to the "content" issues under negotiation.

• Relationship
• Substance
• Object
• Discretionary
• Material

Question 23: __________ occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom.

• Competition
• Avoidance
• Collaboration
• Authoritative command
• Compromise

Question 24: __________ negotiation focuses on the merits of the issues, and the parties involved try to enlarge the available pie rather than stake claims to certain portions of it.

• Integrative
• Distributive
• Good-faith
• Consolidating
• Process

Question 25: __________ distributive negotiation takes place when one party is willing to make concessions to the other to get things over with.

• Indirect
• Hard distributive
• Direct distributive
• Integrative
• Soft distributive