Question 1
____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.
Answer
Top
Middle
First-line
Bottom
Functional

Question 2
The ____ role involves resolving conflicts among subordinates between the managers department and other departments.
Answer
resource allocator
entrepreneur
negotiator
liaison
disturbance handler

Question 3
One of the important ideas in the text's definition of management is
Answer
the management functions of planning, organizing, leading, and controlling.
the attainment of societal goals.
effectiveness is more important than efficiency.
management is unique to for-profit organizations.
efficiency is more important than effectiveness.

Question 4
Positions organized in a hierarchy of authority is an important characteristic of
Answer
scientific management.
bureaucratic organizations.
quantitative management.
the human relations movement.
total quality management.

Question 5
____ focuses on managing the whole organization to deliver quality to customers.
Answer
Bureaucracy
Theory Z
Management-by-objective
Total Quality Management
Organization-customer relationship

Question 6
According to Douglas McGregor, the classical perspective on management is consistent with which of the following?
Answer
Theory X manager
Theory Y manager
Theory Z manager
Theory A manager

Question 7
Symbols, stories, and heroes are important because they
Answer
entertain executive level management.
address the concerns of government.
acquaint customers to the organization.
communicate the significant values of an organization.
give employees something to talk about.

Question 8
An object, act, or event that conveys meaning to others is referred to as a
Answer
symbol.
slogan.
story.
hero.
culture.

Question 9
Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.
Answer
kaizen
ganqing
renqing
kansei
guanxi

Question 10
A country's physical facilities that support economic activities make up its ____.
Answer
resource markets
infrastructure
physical markets
product markets
plants and equipment

Question 11
Heineken begins by exporting its product into new markets, and then ____ to a local brewer to establish its position in the market.
Answer
countertrades
licenses
exports
franchises
markets

Question 12
The ____ is a single European currency that replaced 12 national currencies and unify a huge marketplace.
Answer
Mark
Franc
MFN
Euro
Pound

Question 13
The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as
Answer
distributive justice.
injury justice.
procedural justice.
organizational justice.
compensatory justice.

Question 14
Which of the following is a(n) is the individual who must make an ethical choice in an organization?
Answer
The symbolic leader
An obstructive manager
The defensive individual
The moral agent
An authoritarian manager

Question 15
The assumption that "If it's not illegal, it must be ethical," ignores which of the following? Answer
Domain of codified law
Domain of ethics
Domain of free choice
Discretionary responsibility
Domain of symbolism

Question 16
Which of the following is the process of starting a business venture, organizing the resources, and taking the risks?
Answer
Intrapreneurship
Entrepreneurship
Small business administration
Venture capital
Equity financing

Question 17
At which stage of growth is the company if it is solidly based and profitable?
Answer
Resource maturity
Takeoff
Survival
Success
Existence

Question 18
A(n) ____ is someone who recognizes a viable idea for a business product or service and carries it out.
Answer
intrapreneur
entrepreneur
manager
leader
introvert

Question 19
____ is the first step in the MBO process.
Answer
Setting goals
Developing action plans
Appraising overall performance
Reviewing progress

Question 20
____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.
Answer
Mission statement
Goal statement
Management by objective
Goal setting
Corporate competitive-value statement

Question 21
A statement that identifies distinguishing characteristics of an organization is known as
Answer
a goals statement.
a values statement.
an income statement.
a mission statement.
a competitive-edge statement.

Question 22
Which of the following refers to the planning and decision making that lead to the establishment of the organization's goals and of a specific strategic plan?
Answer
Strategy formulation
Strategy implementation
Strategy coordination
Strategy control
SWOT

Question 23
The purpose of ________ is to expand the firm's business operations to produce new kinds of valuable products and services?
Answer
retrenchment.
diversification.
liquidation.
cash cow.
internal growth.

Question 24
____ refers to the use of managerial tools to direct resources toward the achievement of strategic goals.
Answer
Strategy formulation
Strategy coordination
Strategy execution
Strategy control
Strategy planning

Question 25
Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?
Answer
Star
Cash cow
Question mark
Dog
Cat