Question 1. Joyce is uncomfortable in situations in which the rules are not clear, and she prefers that communication patterns follow the chain of command of the organization. Joyce would likely thrive in which type of culture?

• Clan
• Adaptive
• Bureaucratic
• Achievement

Question 2. Which of the following is NOT a communication recommendation for someone whose introversion makes communication difficult?

• Develop awareness and a plan to deal with the apprehension.
• Practice techniques like relaxation and deep breathing.
• Ask for support from people and friends.
• Behaviors associated with introversion will be impossible to overcome.

Question 3. Which list of attributes accurately depicts the universally endorsed leadership attributes from the GLOBE study?

• Dynamic, motivational, intelligent
• Dynamic, motivational, egocentric
• Motivational, encouraging, noncooperative
• Motivational, intelligent, egocentric

Question 4. Which of the following statements is TRUE regarding the relationship between diversity and organizational outcomes?

• Emphasizing diversity keeps companies from facing legal problems but has very little additional impact on the organization's bottom line.
• Emphasizing the value of diversity often results in higher turnover for organizations.
• Diversity has very little impact on a company's ability to recruit and retain employees.
• Having women on corporate boards is related to higher return on investment for the organization.

Question 5. Dr. Davis is not sure why his employees are resisting his plan to implement an information technology system for processing records. He begins meeting with them one-on-one to understand their concerns and decide whether he should move forward with his plan. Dr. Davis is focusing on which stage of the persuasion process?

• Building goals from a common frame
• Establishing credibility
• Presenting a compelling position
• Connecting emotionally

Question 6. Jennifer hails from a military background and values efficiency, routine, and hierarchy based on rank. Jennifer would likely function best in which of the following cultures?

• Adaptive
• Bureaucratic
• Clan
• Achievement

Question 7. At Zappos, employees often speak passionately about the environment in which they work, and it seems everyone has a story to tell about a time when a decision was made to honor a commitment to customers even though money was lost. Which of the following statements best describes the Zappos culture?

• A low-performance culture with strong cultural strength
• A low-performance culture with weak cultural strength
• A high-performance culture with weak cultural strength
• A high-performance culture with strong cultural strength

Question 8. Which of the following statements is TRUE regarding the changing demands on organizational culture?

• In order to meet market demands, many organizations are adopting bureaucratic cultures.
• New technologies and startups often require achievement cultures.
• Most organizations are being pressured by external forces to adopt adaptive cultures.
• Clan cultures are best when organizations need to respond quickly to potential competitors.

Question 9. Employees at Urban Energy all personally know the company founder and president, Dave. Dave consistently checks in to make sure people have what they need and is willing to get his hands dirty when there is an important deadline to make. This is an example of which of the following ways that leaders shape culture?

• Story
• Leader as cultural role model
• Ceremony
• Symbol

Question 10. Beatrice disagrees with June during a meeting, and then the disagreement escalates in a series of emotionally charged emails. Afterward, everyone agrees that Beatrice and June should meet face-to-face rather than continuing the discussion over email. This represents an improvement in which of the areas of the classic communication process?

• Channel
• Decoding
• Feedback
• Noise