Question 1

__________ is a special approach to organizational change in which the employees diagnose, formulate, and implement the change that's required.

A. Managerial development
B. Action research
C. Succession planning
D. Organizational development

Question 2

The first step in creating a training program is to __________.

A. assess the program's successes or failures
B. design the program content
C. analyze employees' training needs
D. train the targeted group of employees

Question 3

Which of the following characterizes training today?

A. Training is increasingly more strategic.
B. Training is more prevalent in the higher levels of an organization.
C. Training is developing a great reputation for getting results.
D. Training is being evaluated extensively.

Question 4

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the __________ form of training.

A. job rotation
B. understudy
C. coaching
D. special assignments

Question 5

A successful orientation should achieve which of the following?

A. The new employee should feel welcome.
B. The new employee should understand the organization in a broad sense.
C. The new employee should have clear understanding of what is expected.
D. All of the above.

Question 6

__________ is a form of management training in which trainees to learn by making realistic decisions in simulated situations.

A. Developmental solutions
B. Improvisation
C. Spontaneity
D. Quick time

Question 7

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the __________ form of training.

A. job rotation
B. job instruction
C. coaching
D. informal learning

Question 8

__________ means having a person learn a job by actually doing it.

A. Practice
B. On-the-job training
C. Social learning
D. Modeling

Question 9

In the __________ method, a manager is presented with a written description of an organizational problem to diagnose and solve.

A. case study
B. diagnose and learn
C. action learning
D. job rotation

Question 10

What percentage of learning on the job comes from informal learning?

A. 80
B. 75
C. 90
D. 45

Question 11

The process of verifying that there is a performance deficiency and determining whether such deficiencies should be corrected through training or through some other means is called __________.

A. needs analysis
B. task analysis
C. performance analysis
D. development planning

Question 12

The methods used to give new or present employees the skills they need to perform their jobs are called __________.

A. orientation
B. training
C. development
D. appraisal

Question 13

__________ is a detailed study of the job to determine what specific skills the job requires.

A. Needs analysis
B. Task analysis
C. Performance analysis
D. Training strategy

Question 14

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called __________.

A. diversity training
B. on-the-job training
C. performance improvement programs
D. management development

Question 15

On-the-job training can be accomplished through the use of all of the following techniques except __________.

A. coaching
B. programmed learning
C. understudy
D. job rotation

Question 16

The __________ process includes improving the firm's future performance and making sense of terms of the firm's strategy and goals.

A. management development
B. management skills inventory
C. action planning
D. performance support

Question 17

Employee __________ provides new employees with the basic background information required to perform their jobs satisfactorily.

A. recruitment
B. selection
C. orientation
D. development

Question 18

__________ is the continuing process of instilling in all employees the attitudes, standards, and values that the organization expects.

A. Socialization
B. Training
C. Development
D. Orientation

Question 19

Delivering learning content on demand via electronic devices when needed is termed __________ learning.

A. mobile
B. cell-based
C. demand driven
D. all of the above

Question 20

Gathering data about the organization and its operations and attitudes with an eye toward solving a particular problem is __________ research.

A. action
B. progressive
C. proactive
D. team-building