Question 1: Information used to assess external equity is likely collected with

pay surveys.

benefits administrators.

compensation calculators.

random telephone interviews.

none of these.

Question 2: Organizations are MOST likely to be able to pay below-market compensation rates in an area with

high unemployment.

high cost of living.

high wage levels.

high labor costs.

highly skilled workers.

Question 3: The point system utilizes compensable factors to evaluate the importance of jobs. True or False?

True

False

Question 4: Which of the following was NOT given as a reason for the importance of performance appraisal?

It helps managers assess the quality of their recruitment and selection activities.

It provides documentation that an organization's promotion and reward allocation activities are nondiscriminatory.

It plays a large role in allocation of profit-sharing rewards to employees.

It provides useful input into an organization's human resource planning process.

It provides feedback to employees, which may enhance their motivation and development.

Question 5: Which method of performance appraisal involves grouping employees into frequencies of performance evaluations?

Ranking

Paired comparison

Forced distribution

Behaviorally Anchored Rating Scales (BARS)

Critical incident

Question 6: Appraisals play a role in the performance management process, but such feedback does not directly impact compensation decisions. True or False?

True

False

Question 7: Career counseling usually occurs between an employee and an in-house clinical psychologist. True or False?

True

False

Question 8: The process of dealing with individuals in a company who are represented by a union is called:
labor relations.

benchmarking.

total quality management.

management by objectives.

negotiated contracting.

Question 9: The earliest unions to be developed in the United States represented specific types of workers and were known as

professional networks.

job societies.

worker permit groups.

trade associations.

craft unions.

Question 10 :What percentage of workers must request a certification election before petitioning the National Labor Relations Board to conduct an election?

15 percent

30 percent

40 percent

50 percent

75 percent

Question 11: A boycott occurs when union members agree to not buy products from a targeted employer. True or False?

True

False

Question 12: Arbitration assumes that key parties will agree to the recommendations of the independent third-party arbitrator. True or False?

True

False

Question 13: The conditions on the job that can harm employees are called

safety hazards.

health hazards.

interpersonal hazards.

motivation factors.

hygiene factors.

Question 14: The stressors associated with the job of air traffic controller (managing aircraft landings, takeoffs, etc.) would likely be referred to as

TQM demands.

enrichment demands.

physical demands.

task demands.

interpersonal demands.

Question 15: Despite much speculation, the physical layout of office space and the use of dividers and cubicles do not directly influence attitudes and behaviors. True or False?

True

False

Question 16: A general feeling of exhaustion that occurs when too much pressure is experienced at work is called turnover. True or False?

True

False

Question 17: What is the basis of reinforcement theory?

Fundamental differences exist between managers' and employees' needs.

Behavior is a function of its consequences.

Ability to perform translates into positive performance.

Rewards are based on motivation.

Employees will shirk if they are not monitored.

Question 18: Which of the levels in Maslow's hierarchy of needs states that having a positive view of one's self is a motivational factor?

Physiological

Security

Self-actualization

Esteem

Belongingness

Question 19: In Herzberg's two-factor theory of motivation, what element can be used to satisfy individual needs?

Merit

Motivators

Hygiene factors

All of these

Both motivators and hygiene factors

Question 20: The ERG theory contains 2 levels, which are known as belongingness and relatedness. True or False?

True

False

Question 21: What pitfalls may limit the effectiveness of career planning?

Question 22: What are some barriers to effective negotiation?

Question 23: Name some ways to control accidents at work.

Question 24: What are the basic concepts discussed in goal theory

Question 25: Describe the two most common alternate work schedules.