Question 1: In what three areas of recruiting do companies have to make decisions?

• Personnel policies, outsourcing, recruitment sources
• Personnel policies, recruitment sources, characteristics and behavior of the recruiter
• Recruitment sources, implementation, characteristics and behavior of the recruiter
• Recruitment sources, affirmative action, personnel policies

Question 2: Highland Medical Center has had several mishaps over the past few months due to miscommunication of critical patient information between nursing staff during shift changes. To address this, the hospital management has introduced a method whereby the person handing off the care of a patient gets control of the situation by engaging the listener's attention, relays enough information to establish the context of the problem, gives an overall evaluation of the condition, and makes a specific suggestion about the best action to take next. Identify the method described in this scenario.

• ETE
• Delphi technique
• SQC
• SBAR

Question 3: Which of the following aspects of recruitment most influence the characteristics of the positions to be filled?

• Recruitment sources
• Personnel policies
• Recruiter traits
• Recruiter behavior

Question 4: Which of the following is a strategy of OSHA to increase ergonomic job design?

• Enforcing laws to allow employees who are disabled to work from home
• Providing guidelines to reduce memorization of information to reduce errors
• Directing companies to provide employee assistance programs to its employees
• Enforcing violations of its requirements to protect employees from work-related hazards.

Question 5: The broad term for doing one's work away from a centrally located office is __________.

• job rotation
• telework
• job sharing
• flextime.

Question 6: Which of the following methods is best suited to diagnose the underutilization of a certain minority group in an organization?

• Workforce utilization review
• Trend analysis
• Transitional matrix
• Capacity utilization analysis

Question 7: In the context of HR planning, implementation that ties planning and recruiting to the organization's strategy and to its efforts to develop employees becomes a complete program of:

• reengineering.
• total quality management.
• workforce utilization.
• talent management.

Question 8: Which of the following refers to a list of the tasks, duties, and responsibilities that a job entails?

• Job specification
• Job description
• Job analysis
• Job design

Question 9: Recruitment is defined as:

• the process of screening a pool of applicants to a specific position.
• the process of selecting the right candidates from a group of applicants.
• the activities carried out to identify and attract potential employees.
• the process of filling up specific job vacancies in an organization.

Question 10: The U.S. Army's "An Army of One" campaign, designed to create a generally favorable impression of the Army as a good place to work in, was an example of:

• general advertising.
• image advertising.
• saturation advertising.
• proactive advertising.