Question 1: Identify some of the major risks that must be addressed by supply chain management and give examples of how those supply chain risks can be mitigated.

Question 2: How does supply chain management contribute to the overall competitiveness of the corporation? What factors have raised the strategic importance of the supply chain management function?

Question 3: Review W. Edwards Deming's 14 Points for Implementing Quality Improvement. Are Deming's 14 Points still valid in today's business environment, or are some points no longer valid?

Question 4: Describe the Six Sigma approach to quality, including the five steps in the process. How does a Six Sigma approach to quality differ from the total quality management approach?

Question 5: Compare and contrast the critical path method (CPM) and program evaluation and review technique (PERT). What type of project characteristics might favor PERT as the preferred project management tool?

Question 6: Prepare a cause-and-effect diagram for the outcome "Commute time to work or school varies."

Question 7: The law firm of Dewey, Cheathum, and Howe is considering opening a new office on the east coast of the United States. The two cities under consideration are Philadelphia and New York. Based on the factor ratings in the table below, in which city should the law firm locate?

Question 8: Shirley Hopkins is developing a program in leadership training for middle-level managers. Shirley has listed a number of activities that must be completed before a training program of this nature can be conducted. The activities, immediate predecessors, and times appear in the accompanying table. Provide the following: a) AOA diagram for these precedencies and b) What is the critical path?