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Question 1: How does L'oreal define the quality of its product/service?

Question 2: How do they measure quality - any tools?

You are expected to gather information regarding company quality and then determine and analyze what TQM tools (Continuous Improvement, Bench-marking, JIT ...etc.) are used by the company. When you explain that you should support your explanation with details from whatever information you gathered. Avoid including general information.

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