Question: 1. How can a university attain economies of scale? What impact might this have on quality and flexibility?

2. How would you define the maximum capacity for the front desk of a hotel? What is meant by the effective capacity? Define the difference in these two terms relative to the number of customers that can be checked into the hotel in a given period.

3. Which would require a larger amount of excess capacity, a hospital emergency room or a doctor's office? Why?