Question 1 Given the size of the product, an aircraft manufacturer would be most likely to use a __________ layout.

A. product
B. process
C. fixed-position
D. facilities

Question 2 The value of JIT inventory systems is __________ .

A. saving on warehouse space and labor
B. ensuring financial resources are not tied up in inputs waiting to be used
C. identifying defects in input rather quickly
D. all of the above

Question 3 The foundation of operations management is __________ .

A. acquiring inputs
B. deliveringthe output
C. planning
D. determiningthecustomer

Question 4 The Widget Company may base its decision of where to locate its facilities on __________ .

A. the availability of labor
B. the cost of energy
C. how close to customers they need to be
D. all of the above

Question 5 The source of standards for defining quality today is the __________ .

A. customer
B. operationsdepartment
C. strategic planning team
D. internal standards set

Question 6 A quality management approach emphasizes __________ .

A. the empowerment of workers and their responsibility for the quality of the outcomes of work processes
B. employeemotivation
C. employeeabilitylevels
D. a separate quality inspector

Question 7 Which of the following is not an appropriate tool for determining an efficient sequence and monitoring for activities in the conversion process?

A. PERT network
B. Ganttchart
C. Demingwheel
D. Loadchart

Question 8 In the __________, the firm begins with an assessment of whether they will lose or gain a competitive advantage by outsourcing the product or some aspect of its production.

A. strategic planning process
B. make-buyanalysis
C. conversionprocess
D. output process

Question 9 A particularly complex project's conversion activities might best be monitored with a __________ .

A. PDCA cycle
B. PERT network
C. Ganttchart
D. loadchart

Question 10 __________ systems are used to keep inventory levels more or less constant.

A. Conversion
B. Reordering
C. Inventory
D. Statistical process

Question 11 When the operations manager determines a minimum level of inventory then reorders inputs when this level is reached, she is using __________ .

A. fixed-intervalreordering
B. a conversionprocess
C. MRP
D. fixed-pointreordering

Question 12 The employee and equipment stay in one workstation as the product moves through the system in a __________ layout.

A. product
B. process
C. fixed-position
D. facilities

Question 13 Which of the following is not a stage of operations management?

A. acquiring inputs
B. controlling the conversion processes
C. planning the strategy of the organization
D. deliveringthe output

Question 14 Feedforward control is used to ensure __________ .

A. control takes place as the work is being carried out
B. corrections are made after the process has been completed
C. problems are prevented before they occur
D. quality standards are met

Question 15 Which of the following is not a method of managing quality?

A. processreengineering
B. kaizen
C. just-in-time
D. MRP

Question 16 The goal of a JIT system is __________ .

A. creating the firm's product in the least amount of time
B. improving the firm's profitability
C. creating an appropriate strategic plan
D. developing best practices for quality improvement

Question 17 When self-managed teams are used in flexible manufacturing __________ .

A. team members learn all the tasks in the production process
B. team members schedule work and hire new staff
C. productivity and efficiency typically increase
D. all of the above

Question 18 Which tool for monitoring the conversion process is a visual sequence of the process steps?

A. Ganttchart
B. PDCA cycle
C. Demingwheel
D. PERT chart

Question 19 The assembly line at the BMW factory in Regensburg, Germany, that can accommodate several different models of the car simultaneously is an example of __________ .

A. a fixed-position layout
B. flexiblemanufacturing
C. statisticalprocesscontrol
D. MRP

Question 20 The basis of __________ is the understanding that all employees and organizational units should be working harmoniously to satisfy the customer.

A. qualitycircles
B. TQM
C. MRP
D. ORR