Question 1. Feedback in coaching should be:

specific about the area needing improvement.
general to avoid pinpointing blame.
confined to the first coaching session.
avoided unless requested.

Question 2. A study showed that impression management was the most likely to be effective when the person managing his or her impression:

had good political skill.
had poor political skill.
was highly introverted.
was emotionally unstable.

Question 3. Max and inventory control specialist, has most likely broken through an unwritten boundary when he:

attends the company picnic in jeans and a tank top.
invites the CEO to visit his cubicle and discuss company goals.
invites another inventory control specialist to dinner.
sends the tech center a request for help.

Question 4. An effective way to use modeling in coaching is for the manager to:

set high standards of performance.
challenge the group member's ethical models.
sketch a mathematical model of coaching.
demonstrate how a task should be done correctly.

Question 5. A point of etiquette to keep in mind when sending e-mail is that:

rules of etiquette do not apply to e mail.
the way in which you send a message tells something about you.
using line justification is a heavy insult.
salutations such as "Dear ________" are now regarded as poor etiquette.

Question 6. A recommended method of expressing constructive disagreement is to:

send an anonymous letter to your boss explaining your position.
use carefully worded, inoffensive statements.
express the disagreement during a staff meeting.
joke about your boss's limited understanding of the problem.

Question 7. Which one of the following is the least effective mentoring behavior?

counseling with the protégé
being a role model for the protégé
helping the protégé "learn the ropes"
solving problems for the protégé

Question 8. A key characteristic of positive gossip for relationship building is that it:

does not identify the people involved in the gossip scenario.
does not involve company personnel.
focuses on the social life of key personnel.
does not attack others.

Question 9. You can tell that Janis has good social intelligence because she:

understands that good relationships give her energy.
people can be manipulated when they are needy.
is only hostile toward people she perceives to be stupid.
being arrogant toward others helps them think more clearly.

Question 10. As a trainer, you explain to Pamela that if she learns how to find relevant information on the Internet well, she will be eligible for promotion. You are making use of the learning principle called:

motivated interest.
concentration.
meaningfulness of material.
deal with trainee defensiveness.

Etiquette training for people in high-level business positions is more popular than ever. How would you explain the popularity of such training in the recent era? Give examples.

Your response should be at least 200 words in length.

Visualize yourself in a full-time professional job working for a company that believed strongly in mentoring. Explain whether you would prefer a mentor for yourself, or be assigned a mentor by the company. What are some traits you would look for in a mentor?

Your response should be at least 200 words in length.