Question 1 Employees in the least-skilled positions that accept the professional role of agent for the patient are demonstrating:

Question 2 Having requisite abilities that result in effective action and superior job performance is the definition of:

Question 3 Across the disciplines of nursing management, public health and health-services management, competencies such as finance/business acumen, clinical knowledge and quality improvements are:

Question 4 What is a written plan for replacing people who depart from management positions?

Question 5 Why implement a "Caught in the Act" program?

Question 6 What is the purpose of a PIT?

Question 7 What is an organization's standing multidisciplinary committee that is concerned with biomedical ethical issues and decision making processes and policies?

Question 8 What is a program that uses a mix of mentoring, special assignments and continuing education to identify and address opportunities for improvement (OFIs)?

Question 9 Which of the following is an output-oriented measure of leadership function?

Question 10 The ethical foundation of transformational management drives most policy in the United States and is reflected in the:

Question 11 One purpose of cultural leadership is to sustain an environment where all associates are:

Question 12 Who would be considered internal customers to the logistic support team?

Question 13 What is an example of promoting shared values to establish a central moral focus?

Question 14 To allow stakeholders to seek the solutions best for all, what does the transformational culture emphasize?

Question 15 Which of these statements demonstrates shared commitment?

Question 16 What is the purpose of operational leadership?

Question 17 What is the first step towards evidence-based management?

Question 18 What is a reporting and communication system that links each operating unit to the governing board, usually by grouping similar centers together under middle management?

Question 19 Looking up clinical procedures or coaching a new manager are examples of what type of training?

Question 20 What is one reason that high-performing HCOs can thrive under prevailing reimbursement schemes?

Question 21 What is the intent of the knowledge management function to sustain operational infrastructure?

Question 22 Whose duty is it to ensure adherence to the calendar for annual planning?

Question 23 Which leadership level provides the fact base for all goal-setting activities?

Question 24 What can be estimated on the basis of the numbers of patients expected and length of time they will require service, plus idle time allowances?

Question 25 What element is mistakenly cited as a requirement for the transition to evidence-based management, but in actuality is not a requirement? Question 26

Monitoring stakeholder groups to identify changes in needs and desires is an activity attributable to which function that sustains operational infrastructure?

Question 27 What is the Library of Work Processes, Protocols and Measures?

Question 28 What are performance measures for the responsive communication function?

Question 29 To be successful, accountability must pass the test of control, which means:

Question 30 Performance measures that reflect the processes they purport to measure are considered